{"id":2432128,"url":"https://alion.io/job/adnetp3-customer-care-representative","title":"Customer Care Representative","company":{"id":4417284,"name":"Adnetaccountnetinc","domain":"adnetp3.com","url":"https://alion.io/company/adnetp3","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T13:56:29Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-13T13:26:32Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About Us:\nAdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.\nWe are seeking Customer Care Representatives. To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations. In this role, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. Applicants MUST reside in IL and be authorized to work in the continental United States.\nAs a Customer Service Representative, team members perform in a variety of areas focused on delivering customer experience within our clients' commercial energy business. Responsibilities include inbound and outbound support for applicants and program participants across a broad portfolio via phone, online chat, and email. We provide customer and client support through a specialized energy efficiency team using call center technology, web chat, and established business processes within a paperless environment. Team members are trained, customer-oriented professionals who continue building their knowledge within energy-efficiency customer support.\nResponsibilities:\n Conduct non-scripted customer interactions via phone, email, and chat.\nTopics include rebate status, scheduling, submittal procedures, and program guidelines.\nPerform professional outreach.\nReview and assist customers with energy application inquiries and program questions.\n Complete other administrative duties as assigned.\nMinimum Qualifications:\n High school diploma.\n2+ years of professional work experience.\n2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite.\nMust be able to successfully pass a background check with drug screening.\nPreferred Qualifications:\n Previous sales or customer service experience.\nComputer skills, including accurate and efficient data entry and database navigation.\nStrong written and verbal communication skills.\nAbility to maintain high energy levels and a positive attitude while working with team members, customers, and program participants.\nExperience working with program participants, such as homeowners and contractors, to troubleshoot application requirements.\nAbility to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions.\nAbility to work independently and collaboratively.\nStrong organizational and analytical skills.\nTyping speed of 45-50 words per minute preferred.\nAbility to work in a fast-paced, high-pressure environment \nProfessional interpersonal skills, including courtesy and cooperation.\nAbility to manage multiple priorities and work limited overtime as necessary.\nAbility to sit for prolonged periods in a distraction-free environment.\nDemonstrated pride in making a positive difference for program participants.\n Ability and desire to quickly learn about the energy business.\nAdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.","description_format":"text","description_chars":3204,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T09:30:21Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.418,"p_room":0.75,"age_days":25,"expected_fill_days":29,"reasons":["conf:3","agency","win:late","comp:junior"],"computed_at":"2026-10-13T17:01:13Z"},"pay":null,"html_url":"https://alion.io/job/adnetp3-customer-care-representative","json_url":"https://alion.io/job/adnetp3-customer-care-representative.json","meta":{"generated_at":"2026-10-13T17:01:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417284},"rest":"https://alion.io/mcp/rest/get_company?id=4417284"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadnetp3-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadnetp3-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadnetp3-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adnetp3-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadnetp3-customer-care-representative"}]}