{"id":3095865,"url":"https://alion.io/job/adnoc-engineer-digital-service-support-field","title":"Engineer, Digital Service Support (Field)","company":{"id":66980,"name":"ADNOC","domain":"adnoc.ae","url":"https://alion.io/company/adnoc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-10T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T04:22:45Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"JOB PURPOSE:\nThe Digital Service Support Engineer is responsible for developing and maintaining a comprehensive system\nfor tracking and documenting compliance-related activities. This role includes providing training on compliance\nmatters, conducting regular compliance audits, and continuously updating support policies and procedures. The\naim is to ensure adherence to industry standards and regulatory requirements, thereby maintaining the integrity\nof support operations.\nAdditionally, the role involves organizing regular stakeholder meetings to discuss and resolve issues, engaging\nwith external partners for alignment of support services, and fostering collaborative relationships with internal\nteams. Acting as the primary contact for escalated support issues, the engineer ensures timely and effective\nresolution of complex situations, contributing to operational efficiency and the organization's reputation for high\nservice standards.\nKEY ACCOUNTABILITIES:\nJob Specific Accountabilities\nSystem Support\nPerform regular system checks and provide support tasks to ensure all Digital Solutions systems are operating optimally and efficiently.\nIdentify, diagnose, and troubleshoot technical issues within the Digital Solutions infrastructure to prevent potential disruptions and minimize downtime.\nCoordinate with external vendors and suppliers to facilitate system updates, maintenance, and repairs, ensuring all services meet the required standards.\nMonitor and follow up on incidents or issues pending or open with the assigned Digital Solutions team, ensuring timely resolution and support.\nThis role emphasizes technical support and engineering tasks to uphold the efficient operation of Digital Solutions within ADNOC Distribution.\nReporting and Documentation\nPrepare timely and accurate departmental statements and reports to meet departmental requirements, policies, and standards.\nMaintain and update project files to track service delivery and record project progress.\nCollect customer feedback on support services to analyse service shortcomings and present findings to the Digital Solutions Senior Engineer for review and possible support mechanism adjustments.\nCustomer Service Enhancement\nDevelop strategies for improving customer service through enhanced digital support, ensuring customer satisfaction and fostering loyalty.\nImplement feedback mechanisms to continually assess and improve the quality of service provided by the Digital Solutions team.\nCollaborate with the marketing and communications teams to inform customers about new digital services and support options, enhancing the overall customer experience.\nSupport System Optimization\nConduct regular evaluations and updates of support processes to ensure they are operating optimally and efficiently.\nCoordinate with external vendors and suppliers to facilitate the delivery of support services, ensuring all services meet the required standards.\nCustomer Service Enhancement\nDevelop strategies for improving customer service through enhanced digital support, ensuring customer satisfaction and fostering loyalty.\nImplement feedback mechanisms to continually assess and improve the quality of service provided by the Digital Solutions team.\nCollaborate with the marketing and communications teams to inform customers about new digital services and support options, enhancing the overall customer experience.\nData Monitoring and Analysis\nMonitor and analyse support service data to identify trends, areas for improvement, and opportunities for innovation.\nDevelop and implement data collection methods to capture key performance metrics.\nUse data analytics tools to interpret data and generate actionable insights.\nProvide regular reports to senior management to inform decision-making and strategic planning.\nIdentify and address gaps in service delivery through data-driven strategies.\nGeneric Accountabilities\nSupervision\nPlan, supervise and coordinate all activities in the assigned area to meet functional objectives.\nTrain and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.\nBudgets\nProvide input for preparation of the Section / Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.\nInvestigate and highlight any significant variances to support effective performance and cost control\nPolicies, Systems, Processes & Procedures\nImplement approved Section / Department policies, processes, systems, standards and procedures to support execution of the Section’s / Department work programs in line with Company and International standards.\nPerformance Management\nContribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework.\nInnovation and Continuous Improvement\nDesign and implement new tools and techniques to improve the quality and efficiency of operational processes.\nIdentify improvements in internal processes against best practices in pursuit of greater efficiency in line\nwith ISO standards to define intelligent solutions for issues confronting the function.\nHealth, Safety, Environment (HSE) and Sustainability\nComply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC DISTRIBUTION Code of Practices.\nReports\nProvide inputs to prepare Section MIS and progress reports for Company Management.\nCOMMUNICATIONS & WORKING RELATIONSHIPS:\nInternal\nIT teams & Business units\nExternal\nConsultants & Service providers\nQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:\nMinimum Qualification\nBachelor’s degree in Computer Science, IT engineering or equivalent.\nMinimum Experience & Knowledge & Skills\n2 years relevant IT experience, with involvement in supporting system implementation, and IT Operational Management.\nGood planning and time management skills.\nInnovation and conceptual thinking.\nAbility to communicate and clarify technology solutions in business terms.\nAnalytical thinking and decision-making skills.\nGood interpersonal skills.\nTeamwork skills.\nEffective communication and presentation 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