{"id":2697165,"url":"https://alion.io/job/adnoc-product-manager-digital-channels","title":"Product Manager (Digital Channels)","company":{"id":66980,"name":"ADNOC","domain":"adnoc.ae","url":"https://alion.io/company/adnoc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":150000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":988},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Smartsheet","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-16T10:28:32Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T06:23:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB PURPOSE\nThe Product Manager (Digital Channels) is responsible for the strategic development, optimization, and innovation of ADNOC Distribution’s digital platforms, including web, mobile, and emerging channels. This role drives the digital product vision, ensuring seamless customer experiences, operational efficiency, and measurable business impact. Through cross-functional collaboration and data-driven decision-making, the Product Manager transforms insights into actionable strategies that support ADNOC’s digital transformation agenda. The role owns digital channels as strategic commercial platforms and engages regularly with executive and Chief level leadership to drive enterprise digital performance.\nKEY ACCOUNTABILITIES\nStrategic Planning & Execution\nDefine and execute the digital product strategy in alignment with ADNOC Distribution’s divisional and corporate goals, ensuring all initiatives support the broader digital transformation agenda.\nLead digital transformation initiatives that enhance customer engagement, loyalty, and service delivery across all digital channels.\nIdentify and analyze market trends, customer behaviors, and emerging technologies to inform product innovation and roadmap development.\nDevelop and maintain a comprehensive digital product roadmap, prioritizing features and enhancements based on business value and stakeholder input.\nMonitor the competitive landscape to ensure ADNOC Distribution’s digital offerings remain industry-leading and relevant.\nAccountable for digital channel commercial performance, including revenue contribution, conversion uplift, and cost to serve optimization.\nOwns prioritization of the annual digital channel investment roadmap, making trade offs across initiatives based on value, risk, and strategic impact.\nOperational Excellence\nMonitor and analyze performance metrics across digital channels to ensure optimal functionality, responsiveness, and user satisfaction.\nImplement continuous improvement methodologies (e.g., Agile, Lean) to streamline workflows and reduce friction in digital operations.\nEnsure compliance with cybersecurity, data privacy, and regulatory standards across all digital platforms.\nOversee quality assurance processes to maintain high standards of digital product performance and reliability.\nUtilize analytics and business intelligence tools to drive data-driven decision-making and operational improvements.\nStakeholder Engagement\nCollaborate with internal teams (Digital, Marketing, Customer Experience, Operations) and external partners to align product initiatives and ensure cohesive execution.\nLeads cross functional change initiatives across Marketing, CX, Digital, IT, Operations, and Finance to align execution with enterprise priorities.\nAct as the voice of the customer, translating feedback and analytics into actionable product enhancements.\nPresent product performance, strategic insights, and innovation proposals to senior leadership and executive stakeholders.\nFacilitate cross-functional workshops and meetings to gather input and drive alignment on digital product priorities.\nBuild and maintain strong relationships with key stakeholders to support successful product delivery.\nVendor & Partner Management\nManage relationships with external vendors, development partners, and technology providers to ensure timely and quality delivery of digital solutions.\nOversee contract negotiations, service level agreements (SLAs), and performance reviews to maximize value from vendor engagements.\nCoordinate with procurement and legal teams to ensure compliance and value realization from vendor contracts.\nEvaluate vendor performance and recommend improvements or changes as needed to support business objectives.\nStay informed about new vendor offerings and industry best practices to enhance ADNOC Distribution’s digital capabilities.\nTools & Technologies Management\nOversee the selection and implementation of CRM platforms (e.g., Salesforce, Microsoft Dynamics) to support digital initiatives.\nUtilize analytics and business intelligence tools (e.g., Tableau, Power BI) to monitor performance and inform decision-making.\nManage project workflows using platforms such as Jira and Smartsheet, ensuring transparency and accountability.\nIntegrate customer experience and voice-of-customer tools (e.g., Medallia, Qualtrics) to capture actionable insights.\nLeverage vendor management tools (e.g., SAP Ariba, ServiceNow) to optimize external partnerships and service delivery.\nPerformance Measurement & Reporting\nDefine and track key performance indicators (KPIs) including CSAT, NPS, digital engagement scores, and feature adoption rates.\nMonitor product delivery metrics such as roadmap adherence, release velocity, and vendor SLA compliance.\nAnalyze operational metrics including platform uptime, issue resolution time, and cost efficiency to identify areas for improvement.\nReport on commercial metrics such as vendor ROI and contract performance to inform strategic decisions.\nCollect and evaluate stakeholder satisfaction data to ensure cross-functional alignment and continuous improvement.\nCompliance & Risk Management\nEnsure all digital product initiatives adhere to ADNOC Distribution’s compliance standards and regulatory requirements.\nProactively identify and mitigate risks related to cybersecurity, data privacy, and operational continuity.\nDevelop and maintain documentation for compliance audits and regulatory reviews.\nCollaborate with legal and IT teams to address emerging compliance challenges.\nEducate team members on compliance best practices and foster a culture of risk awareness.\nQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS\nMinimum Qualification\nBachelor’s degree in business, Information Systems, or a related field; Master’s degree preferred.\nMinimum Experience & Knowledge & Skills\nMinimum 10 years of experience in digital product management, platform operations, or related roles, including enterprise scale delivery and senior stakeholder management.\nStrong analytical, communication, and stakeholder engagement skills.\nProven ability to manage external relationships and deliver customer-centric digital solutions.\nFamiliarity with agile methodologies, UX/UI principles, and digital product lifecycle management.\nExperience with CRM, analytics, project management, and vendor management tools.\nDemonstrated ability to drive innovation, operational excellence, and strategic 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