{"id":2983386,"url":"https://alion.io/job/adnovum-incident-problem-manager-a","title":"Incident & Problem Manager (a)","company":{"id":54241,"name":"AdNovum","domain":"adnovum.com","url":"https://alion.io/company/adnovum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-27T21:33:46Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"80-100 %\nZurich\nWhat you're going to do\nDo you thrive in critical situations where clear coordination and structured decision-making make the difference between disruption and recovery? Are you passionate about turning operational incidents into sustainable service improvements? Then this could be the right opportunity for you. In our Market Unit Financial Services, you will help operate and continuously improve business-critical software solutions in highly regulated environments. As part of a growing managed-services setup, you will drive incident and problem management practices, coordinate major incidents, and contribute to service stability through reporting, service reviews, and continuous improvement. Based on the swissICT Service Manager profile you will play a key role in ensuring operational excellence.\nYou will be responsible for the following tasks:\nDriving and continuously improving incident and problem management processes\nCoordinating major incidents and leading service restoration activities\nAssessing business impact and mobilizing the required technical and supplier resources\nCommunicating incident status and business impact to customer, technical, and management stakeholders\nFacilitating post-incident reviews and root-cause analyses\nManaging the problem backlog and driving corrective actions\nMonitoring service performance and supporting SLA and KPI governance\nPreparing management reporting and facilitating service reviews\nDriving continuous improvements in service stability and operational readiness\nWhat we're looking for\nDegree in information technology, business informatics, or equivalent practical experience\nSeveral years of experience in Incident Management, Problem Management, IT Service Management, or application operations\nExperience coordinating critical incidents across multiple technical teams\nKnowledge of ITIL incident and problem management practices\nExperience facilitating root-cause analyses and continuous improvement initiatives\nExperience with ITSM tools, reporting, and service governance\nExperience with SLA and KPI management\nUnderstanding of application operations, monitoring, release, and deployment processes\nStrong stakeholder and supplier management skills\nITIL 4 certification is a strong plus\nFluency in German and English\nPrevious experience in managed services, on-call or standby operations is a plus\n\nSharp minds, good vibes\nWe are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.\nAs a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!\nApart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.\nWe firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys - a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.\nFor data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding. \nTalent Acquisition Team\n","description_format":"text","description_chars":3940,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Software","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T08:02:29Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.458,"p_room":0.35,"age_days":32,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/adnovum-incident-problem-manager-a","json_url":"https://alion.io/job/adnovum-incident-problem-manager-a.json","meta":{"generated_at":"2026-10-28T02:16:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54241},"rest":"https://alion.io/mcp/rest/get_company?id=54241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadnovum-incident-problem-manager-a"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadnovum-incident-problem-manager-a"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadnovum-incident-problem-manager-a"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adnovum-incident-problem-manager-a\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadnovum-incident-problem-manager-a"}]}