{"id":2239134,"url":"https://alion.io/job/adnovum-l2-application-support-engineer-a","title":"L2 Application Support Engineer (a)","company":{"id":54241,"name":"AdNovum","domain":"adnovum.com","url":"https://alion.io/company/adnovum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T02:42:56Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"80-100 %\nZurich\nWhat you're going to do\nAre you passionate about keeping business-critical applications stable and resolving complex technical issues? Do you enjoy troubleshooting incidents, analyzing system behavior, and collaborating with support, engineering, and development teams? Then this could be the right opportunity for you.\nIn our Market Unit Financial Services, we develop and operate tailored software solutions in demanding and highly regulated environments. As part of a growing managed-services setup, you will analyze and resolve incidents, ensure reliable application operations, and contribute to the continuous improvement of our support services. You will play a key role in delivering high-quality operational services and maintaining business-critical applications.\nYou will be responsible for the following tasks:\nAnalyzing and resolving incidents escalated by L1 Support\nTroubleshooting application issues using logs, monitoring data, and technical documentation\nCoordinating incident resolution with support teams, developers, and external providers\nMonitoring application availability, performance, and operational health\nSupporting deployments, release validation, and operational activities\nContributing to problem management and root-cause analysis activities\nDriving operational improvements and support automation initiatives\nWhat we're looking for\nDegree in computer science, information technology, or equivalent practical experience\nExperience in application support, application management, or production support\nExperience troubleshooting enterprise applications and technical integrations\nKnowledge of Linux, SQL, and application log analysis\nExperience with monitoring, observability, and ITSM tools\nUnderstanding of ITIL-based incident and problem management processes\nUnderstanding of deployment, release, and CI/CD processes\nExperience with container platforms such as OpenShift, Kubernetes, or Docker\nStrong communication and collaboration skills\nITIL 4 Foundation certification is a strong plus\nFluency in German and English\n\nSharp minds, good vibes\nWe are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.\nAs a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!\nApart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.\nWe firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys - a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.\nFor data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding. \nTalent Acquisition Team\n","description_format":"text","description_chars":3627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Software","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-11T01:02:17Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.725,"p_room":0.9,"age_days":17,"expected_fill_days":26,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-12T04:11:04Z"},"pay":null,"html_url":"https://alion.io/job/adnovum-l2-application-support-engineer-a","json_url":"https://alion.io/job/adnovum-l2-application-support-engineer-a.json","meta":{"generated_at":"2026-10-12T04:11:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54241},"rest":"https://alion.io/mcp/rest/get_company?id=54241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadnovum-l2-application-support-engineer-a"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadnovum-l2-application-support-engineer-a"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadnovum-l2-application-support-engineer-a"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adnovum-l2-application-support-engineer-a\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadnovum-l2-application-support-engineer-a"}]}