{"id":4058327,"url":"https://alion.io/job/adnovum-professional-application-support-engineer-a","title":"Professional Application Support Engineer (a)","company":{"id":54241,"name":"AdNovum","domain":"adnovum.com","url":"https://alion.io/company/adnovum","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-11T06:49:33Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:19:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"100%\nSingapore\nWhat you're going to do\nAre you an application support professional who enjoys troubleshooting issues, coordinating solutions, and helping users get back on track quickly? Do you like taking ownership of incidents and working with different teams to resolve them effectively?\nAs part of our team in Singapore, you will provide Level 1 and Level 2 application support for our clients and help ensure reliable day-to-day application operations. You will manage incidents and service requests, troubleshoot application issues, coordinate resolution across teams, and escalate more complex cases when needed.\nYou will be responsible for the following tasks:\nProviding Level 1 and Level 2 application support and resolving incidents within agreed Service Level Agreements\nManaging incidents and service requests from initial assessment and prioritization through resolution or escalation\nTroubleshooting application issues and performing initial technical analysis using logs, error messages, system information, and available support tools\nResolving known issues using established procedures and knowledge articles and escalating complex cases with complete diagnostic information\nCoordinating incident resolution with clients, internal engineering teams, infrastructure teams, vendors, and other relevant stakeholders\nKeeping users and stakeholders informed about incident status, progress, workarounds, and resolution\nMonitoring application health, operational alerts, scheduled processes, and batch jobs and responding to issues when required\nSupporting continuous improvement by documenting solutions, identifying recurring incidents, improving support procedures, and contributing to production changes\nParticipating in rotational after-hours standby duty, including onsite support for urgent incidents when required, as well as occasional support outside normal working hours during major production implementations or peak activity periods, with compensation in accordance with applicable company policy and employment terms\nTraining and mentorship will be provided to support your development.\nWhat we're looking for\nAt least 3 years of experience in application support, production support, service desk, or a similar technical support role\nExperience with Level 1 or Level 2 application support, incident handling, troubleshooting, and escalation\nExperience working with ticketing or IT service management systems and Service Level Agreements\nGood understanding of web applications, client-server environments, Windows, Unix or Linux, databases, and basic networking concepts\nBasic SQL knowledge and ability to interpret application logs, error messages, and other diagnostic information\nStrong analytical and problem-solving skills with a structured approach to troubleshooting\nGood communication and coordination skills with the ability to work effectively with clients, users, and technical teams\nProactive, service-oriented, and collaborative mindset with the ability to remain organized and responsive under pressure\nBasic understanding of REST APIs, HTTP/HTTPS, common HTTP status codes, and application integrations\nFamiliarity with authentication and identity concepts, such as SSO, MFA, tokens, certificates, sessions, and access-related troubleshooting\nAbility to perform end-to-end troubleshooting across application, integration, authentication, network, and database layers\nExperience using log monitoring or analysis tools to identify errors and correlate application events\nNice to have\nExperience with Java-based applications or basic programming and scripting\nExperience with .NET, SharePoint, Dynamics 365, or SQL\nFamiliarity with ITIL-based incident, problem, and change management processes\nExperience with DevOps, DevSecOps, cloud technologies, application monitoring, or log-analysis tools\n\nSharp minds, good vibes\nWe are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.\nAs a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!\nApart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.\nWe firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys - a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.\nFor data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding. \nTalent Acquisition Team\n","description_format":"text","description_chars":5390,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Software","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-11T06:49:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T15:20:43Z"},"pay":null,"html_url":"https://alion.io/job/adnovum-professional-application-support-engineer-a","json_url":"https://alion.io/job/adnovum-professional-application-support-engineer-a.json","meta":{"generated_at":"2026-11-11T15:20:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28586,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54241},"rest":"https://alion.io/mcp/rest/get_company?id=54241"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadnovum-professional-application-support-engineer-a"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadnovum-professional-application-support-engineer-a"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadnovum-professional-application-support-engineer-a"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adnovum-professional-application-support-engineer-a\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadnovum-professional-application-support-engineer-a"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4058327}},{"tool":"search_jobs","arguments":{"company":"adnovum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4058327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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