{"id":3082349,"url":"https://alion.io/job/adobe-agentic-outcome-engineer-customer-ai-solution-engineer","title":"Agentic Outcome Engineer (Customer AI Solution Engineer)","company":{"id":26,"name":"Adobe","domain":"adobe.com","url":"https://alion.io/company/adobe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":54,"ghost_share":0,"stale_share":0.815,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-24T06:02:35Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T19:09:21Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role summary\nAs an Agentic Outcome Engineer (Customer AI Solution Engineer), you will work directly with customers to turn agentic AI capabilities into useful, reliable, production-ready outcomes. You will connect business goals to technical implementation-scoping workflows, configuring and validating agent-powered solutions, resolving delivery challenges, and helping customers realize ongoing value.\nYou will partner across customer teams, Product, Engineering, Sales, and Customer Success. This role combines hands-on technical delivery with customer communication, practical problem-solving, and a focus on measurable results.\nWhat you’ll do\nWork with customers to understand their goals, current workflows, constraints, and desired outcomes.\nIdentify suitable agentic use cases and translate them into scoped plans, success criteria, and implementation steps.\nConfigure and operate agent-powered workflows, including relevant tools, skills, data, context, and integrations.\nGuide implementations from discovery and planning through testing, launch, knowledge transfer, and ongoing improvement.\nValidate agent outputs and workflow behavior for quality, reliability, and fit to customer requirements; involve human review where appropriate.\nFix technical issues across configuration, data flows, access, integrations, and connected systems; coordinate customer concerns with the right teams. \nMonitor adoption and outcome measures, identify improvement opportunities, and help customers increase value over time.\nCoordinate work across customer collaborators and Adobe’s Product, Engineering, Sales, and Customer Success teams. \nShare customer feedback, recurring issues, and product gaps with internal teams.\nCreate and maintain reusable documentation, implementation patterns, and automation that improve delivery.\nWhat you’ll bring\nExperience in software engineering, solutions engineering, technical consulting, implementation, or a similar customer-facing technical role.\nHands-on familiarity with generative AI or agentic systems, such as LLM-powered workflows, tool use, orchestration, or AI-assisted automation.\nAbility to investigate technical issues using APIs, logs, configuration, and structured problem solving. \nExperience integrating cloud software with customer data, services, or business workflows.\nA practical understanding of testing and evaluating AI-assisted systems, including output quality, reliability, and appropriate human oversight.\nAwareness of security, privacy, access control, and governance considerations when working with customer systems and data.\nNative-level Japanese and business-level English proficiency, with the ability to explain technical concepts clearly, engage effectively with customers, and collaborate across global teams.\nA delivery approach: able to prioritize, make progress with incomplete information, and connect technical work to customer outcomes. ]\nHelpful additional experience\nExperience with Adobe products or platforms relevant to the role.\nExperience in customer onboarding, production deployment, technical account support, or managed services.\nFamiliarity with workflow automation, cloud platforms, data pipelines, observability, or AI evaluation frameworks.\nDomain expertise aligned to the assigned product area-for example, AEM and Edge Delivery Services migration, or SEO/GEO, CDN configuration, and digital brand visibility.\nHow success is measured\nCustomers achieve agreed outcomes and reach production use effectively.\nAgent-powered workflows meet agreed expectations for quality, reliability, and safe operation.\nCustomers adopt the solution and continue to realize value after initial implementation.\nTechnical blockers are resolved or brought up with clear ownership and momentum. \nCustomer feedback leads to useful product improvements, reusable guidance, or delivery automation.\nAbout Adobe\nAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\nOur 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.\n\nLet’s Adobe together\nAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\nAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\nAdobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .\nAI Use Guidelines for Interviews:\nOur interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\nAt Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.","description_format":"text","description_chars":6350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Document Management","Graphic Design","Digital Design"],"lifecycle":[{"event":"open","at":"2026-10-22T12:35:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":47,"reasons":["conf:34","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/adobe-agentic-outcome-engineer-customer-ai-solution-engineer","json_url":"https://alion.io/job/adobe-agentic-outcome-engineer-customer-ai-solution-engineer.json","meta":{"generated_at":"2026-10-24T13:19:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":26},"rest":"https://alion.io/mcp/rest/get_company?id=26"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadobe-agentic-outcome-engineer-customer-ai-solution-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadobe-agentic-outcome-engineer-customer-ai-solution-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadobe-agentic-outcome-engineer-customer-ai-solution-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adobe-agentic-outcome-engineer-customer-ai-solution-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadobe-agentic-outcome-engineer-customer-ai-solution-engineer"}]}