Digital Employee Experience Analyst

Opportunity

We are building a modern, data-driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, human-centered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.

Responsibilities

Nexthink Platform & Telemetry

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.

Experience Analytics & Insights

• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.

Human-Centered Improvement

• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end-users by ensuring technical decisions reflect human experience implications.

Operational Excellence

• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.

What is needed to succeed:

• 1-2 years of hands-on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of exp within a Data Analysis role
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, human-centered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices

Preferred Qualifications

• 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
• Scripting experience (PowerShell, Python).
• Familiarity with ITSM/ITIL practices.
• Experience with telemetry, observability, or experience-measurement platforms.
• Knowledge of survey development or UX research.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.