{"id":3761076,"url":"https://alion.io/job/adobe-director-customer-value-3","title":"Director, Customer Value","company":{"id":26,"name":"Adobe","domain":"adobe.com","url":"https://alion.io/company/adobe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":34,"ghost_share":0,"stale_share":0.412,"repost_share":0.029,"time_to_fill_p50_days":58,"computed_at":"2026-11-07T05:47:08Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150900,"max":218550,"currency":"EUR","period":"year","gross":null,"usd_annual":245355},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T18:32:46Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T04:47:57Z","board_verified":false,"closed_at":"2026-11-07T04:47:57Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands- everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.\nWe’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.\nThe Challenge\nWe are seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe’s most critical customers, focused on delivering measurable business value from Adobe investments.\nThe role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer’s transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realisation.\nThe Strategic Customer Director leads internal cross-functional teams and partners to orchestrate execution against the customer’s strategic goals-driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight.\nWhat you will do: \nStrategic alignment: Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement.\nOutcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution-focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes.\nValue governance: Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time.\nExecutive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement.\nMarket Development: Build strategic relationships, drive early-stage growth in market. Represent Adobe through thought leadership, networking, targeted engagement. Represent the voice of customer internally to align teams, escalate blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting\nExtensive relevent experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes. \nCapability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey \nStrong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level) \nAn ability to understand and communicate the path to business value through technology transformation. \nWorking knowledge of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights \nCapability to produce and deliver communication materials including Executive briefings, vision documents, strategic account plans, use cases, value metrics, quarterly business review documents, project management documentation, reports, value stories and customer case studies \nDemonstrated collaboration and orchestration skills, especially in working with Sales, Customer Engineering & Customer Success, and other key partners \nSelf-starter, comfortable initiating and leading programs within a fast-paced environment \nResults-oriented, strategic thinker who demonstrates an ability to create the future through effective customer engagement \nA passion for technology and digital marketing strategy \nAbout Adobe\nAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\nOur 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.\n\nLet’s Adobe together\nAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\nAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\nAdobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .\nAI Use Guidelines for Interviews:\nOur interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\nAt Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.\nExpected Pay Range:\nOur compensation reflects the cost of labor in a certain location, and we pay differently based on those defined markets. Please see below pay range(s) for this position based on the location(s) where this position can be filled:\n\nSpain: 150,900 EUR - 218,550 EUR annually\n\nPay within the range(s) will depend on job-related knowledge, skills, and experience, and your recruiter can share more during the hiring process. \n\nAt Adobe, for sales roles salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Commission payout is subject to the applicable sales compensation plan terms, issued by Adobe Inc, in connection with individual performance on an annual basis.\n\nIn addition, we offer a range of inclusive benefits to support you and your family - from medical, dental, and vision benefits to financial planning, employee assistance program, and learning opportunities. Explore benefits and perks at Adobe.","description_format":"text","description_chars":8213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Graphic Design","Office & Productivity Software","Digital Design"],"lifecycle":[{"event":"open","at":"2026-11-04T18:32:46Z"},{"event":"close","at":"2026-11-07T04:47:57Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":245355,"is_top_pay":true},"html_url":"https://alion.io/job/adobe-director-customer-value-3","json_url":"https://alion.io/job/adobe-director-customer-value-3.json","meta":{"generated_at":"2026-11-07T16:36:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":26},"rest":"https://alion.io/mcp/rest/get_company?id=26"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadobe-director-customer-value-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadobe-director-customer-value-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadobe-director-customer-value-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adobe-director-customer-value-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadobe-director-customer-value-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3761076}},{"tool":"search_jobs","arguments":{"company":"adobe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3761076},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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