{"id":2226581,"url":"https://alion.io/job/adobe-erc-generalist-2","title":"ERC Generalist 2","company":{"id":26,"name":"Adobe","domain":"adobe.com","url":"https://alion.io/company/adobe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":51,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-13T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3076},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T08:29:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"ERC Generalist (Level 2)\nReporting To: Mgr-ERC\nExperience Required: 6+ years of relevant HR Generalist experience\nProfile Overview\nJoin Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions. This position offers wide-ranging exposure throughout the HR field, delivering generalist assistance that supports both manager and employee success.\nYou will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.\nKey Responsibilities\nAttend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning, and problem-solving capabilities.\nProvide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter\nDeliver consistent, compliant, and high-quality customer service\nDrive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.\nEnable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.\nEnsure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration\nAnalyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.\nMaintain a data-driven approach, using insights to improve employee experience and streamline processes.\nLead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.\nIdentify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.\nSupport the development and execution of global processes while ensuring regional alignment and compliance.\nPartner with multiple COE teams to orchestrate solutions across entire employee lifecycle.\nWorking with global teams in a highly matrixed global organization.\nProactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.\nKey Proficiencies\nStrong customer-focused approach with a dedication to delivering outstanding employee experience\nProactive approach with the ability to anticipate needs and act with ownership\nEffective written and verbal communication skills\nPractical problem-solving capability with good judgment\nCritical thinking and analytical ability\nAbility to clearly articulate problem areas and influence collaborators toward solutions\nStrong solution-oriented focus with a continuous improvement approach\nEmpathy and sensitivity when handling employee matters\nAbility to collaborate effectively across teams and functions\nComfort operating in ambiguity and navigating complex scenarios\nAbility to thrive in a fast-paced, evolving environment\nAbout Adobe\nAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\nOur 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.\n\nLet’s Adobe together\nAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\nAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\nAdobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .\nAI Use Guidelines for Interviews:\nOur interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\nAt Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.","description_format":"text","description_chars":5736,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Graphic Design","Office & Productivity Software","Digital Design"],"lifecycle":[{"event":"open","at":"2026-10-10T16:35:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":1,"age_days":7,"expected_fill_days":47,"reasons":["conf:12","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adobe-erc-generalist-2","json_url":"https://alion.io/job/adobe-erc-generalist-2.json","meta":{"generated_at":"2026-10-13T13:48:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":26},"rest":"https://alion.io/mcp/rest/get_company?id=26"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadobe-erc-generalist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadobe-erc-generalist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadobe-erc-generalist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adobe-erc-generalist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadobe-erc-generalist-2"}]}