Production Service Engineer

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience, familiarity with Amazon Cloud Services/Microsoft Azure, and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace, you will support our customers in the deployment, operation and upgrade of their sites on single tenant AEM deployments. The challenge Cloud Deployment Engineers are technology-savvy individuals who have experience in Cloud, Automation and Infrastructure and know its value in driving company strategies in Digital Marketing. They work as back-end technical team for our clients to provide technical support, work in various troubleshooting & maintenance tasks and providing solutions along with Customer Success Engineering team to ensure overall customer success. This position includes all of the following aspects -

• Strategic support and consulting in Adobe’s Customer Experience Orchestration best practices, andbridging communication into Creativity & Productivity
• Strategic enablement of customers by providing support for deployments, key productupgrades, regular maintenance activities, major production cutovers & releases
• Provide triaging support for resolving critical incidents
• Focus on ensuring service level agreements for customers

Skill Requirements

• BE/B.Tech in Computer Science Engineering or equivalent•Overall 4/5+ years of relevant work experience
• Strong knowledge of RedHat Linux and Java system•Troubeshooting experience in procution and non-production environment
• Experience with Amazon Web Services and/or Microsoft Azure infrastructure highly desired•
• Experience with Enterprise mission critical software is essential, with Adobe Experience Manager (AEM) a strong plus
• Experience with long term operation, troubleshooting, and upgrade of Enterprise software a plus
• Good written and verbal communications•Superior ability to demonstrate genuine concern, anticipate needs, and address customer or team or project needs
• Experience with Automation tools such as Maven, Jenkins, Git is good to have
• Experience with Chef/Puppet/Salt Stack is good to have•Nice to have scripting skills in Bash/Ruby/Python

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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