Senior Customer Success Manager

The Opportunity

We're looking for a Senior Creative Cloud Customer Success Manager to join our Digital Media team. You'll work directly with enterprise customers to drive adoption and value realization across Adobe's Creative Cloud portfolio, build trusted advisor relationships with key customer collaborators, and deliver presentations that generate excitement and interest from power users to the C-suite.

What You'll Do

• Own the customer relationship end-to-end, with accountability for activation, adoption, engagement, expansion, and health scores
• Guide customers through implementation and onboarding, ensuring they hit their goals and get maximum value from the product
• Position Adobe's full Creative Cloud portfolio - core creative applications, Firefly, Frame.io, and Adobe Express - in ways that connect directly to customer goals and business outcomes
• Maintain deep product expertise and serve as a trusted advisor, including through executive presentations and point-of-view documents
• Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to drive successful launches, identify growth opportunities, and expand accounts
• Identify accounts with deployment risk and collaborate across the sales team to build and implement remediation plans
• Capture customer feedback, identify trends, and surface actionable insights to product and marketing teams

What You Need to Succeed

• 5+ years in customer success, sales, or solutions consulting, ideally in creative or technology industries
• Track record of hitting customer success metrics or sales quota, and navigating complex customer challenges to resolution
• A creative mentality, whether thats through creative expression or a sense of curiosity and desire to improve products, processes, or experiences
• Familiarity with creative software - Creative Cloud, Canva, Figma, or similar - is a plus
• Bachelor's degree or equivalent experience

Professional Attributes

• Resourceful: able to prioritize, handle ambiguity, and operate independently
• Communicative: strong presentation skills, effective from end users to the C-suite
• Influential: proven ability to build relationships, navigate organizations, and drive alignment across internal and external stakeholders
• Available to travel up to 50%

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 - $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 In Washington, the pay range for this position is $158,900 - $230,000

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.