{"id":972013,"url":"https://alion.io/job/adobe-sr-technical-account-manager-2","title":"Sr. Technical Account Manager","company":{"id":26,"name":"Adobe","domain":"adobe.com","url":"https://alion.io/company/adobe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":34,"ghost_share":0,"stale_share":0.412,"repost_share":0.029,"time_to_fill_p50_days":58,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":119000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-16T18:33:59Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-07T20:30:56Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"The Opportunity\nAs a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement.\nThis role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals.\nResponsibilities\nServe as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers\n\nBuild and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives\n\nTranslate complex business objectives into actionable technical strategies, success plans, and operational priorities\n\nProactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement\n\nOrchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams\n\nEstablish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions.\n\nConduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement\n\nProvide strategic advice on implementation approaches, technical guidelines, scalability, performance, integrations, and operational readiness\n\nCo-lead Quarterly Business Reviews, executive briefings, and technical presentations, connecting the realities of the customer’s technical environment with business priorities and measurable outcomes\n\nMaintain structured oversight of open actions, technical dependencies, risks, and critical issues, ensuring clear ownership and timely follow-through\n\nAdvocate for customers within Adobe while balancing their priorities with technical feasibility, product capabilities, and internal commitments\n\nCollaborate across Adobe teams to deliver a coordinated and consistent customer experience\n\nRequired Qualifications, Capabilities, and Skills\nBachelor’s degree in a technical, business, or related field, or equivalent professional experience\n\nSeven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical role\n\nDemonstrated success managing complex enterprise customer relationships in a consultative capacity\n\nGood understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environments\n\nStrong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologies\n\nSolid understanding of tag management, digital data collection, and enterprise implementation methodologies\n\nExperience solving issues, performance-tuning, and optimizing web/app environments\n\nAbility to read and interpret code, fix technical implementations, and understand third-party integrations at the API level\n\nFamiliarity with Agile and Scrum development methodologies\n\nStrong executive presence, with the ability to communicate effectively with and influence senior technical and business leaders\n\nAbility to develop and deliver clear, compelling executive presentations\n\nExcellent written and verbal communication skills in both Spanish and English\n\nStrong emotional intelligence, active listening skills, and the ability to navigate complex or sensitive customer conversations\n\nDemonstrated ability to manage conflict, balance competing priorities, and drive alignment across multiple interested parties\n\nStrong ownership and follow-through, supported by a structured approach to tracking, prioritizing, and closing complex technical and business actions\n\nExcellent organization, prioritization, and time-management skills\n\nWillingness to travel approximately 15-20% of the time and availability for recurring onsite work at both Adobe offices and customer locations\n\nPreferred Qualifications\nExperience with Adobe Experience Cloud solutions\n\nExperience supporting large-scale digital experience, marketing technology, analytics, content management, advertising technology, customer data, or AI platforms\n\nExperience working with distributed, multi-functional teams in a global enterprise environment\n\nJoin us in delivering exceptional customer experiences and shaping the future of digital transformation.\nAbout Adobe\nAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.\nOur 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.\n\nLet’s Adobe together\nAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.\nAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.\nAdobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email .\nAI Use Guidelines for Interviews:\nOur interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.\nAt Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. 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