Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

At Adobe, we help the world's leading brands create exceptional customer experiences. As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of the largest and most strategic organisations across the Nordic region.

You will partner with customers to maximise the value of their Adobe Experience Cloud investment by driving technical readiness, solution adoption, operational excellence, and long-term business outcomes. Acting as an extension of the customer's team, you will provide proactive technical leadership, coordinate technical engagement activities, and help customers navigate complex digital transformation initiatives. As a champion for the customer, you will share personalised knowledge and business-critical insights across people, process, and technology, align Adobe teams on the customer’s behalf, and deliver consistent value across the entire customer journey.

What You'll Do

As a Technical Account Manager, you will:

• Build positive relationships with customer collaborators ranging from technical practitioners through to senior leadership.
• Own the technical health of assigned customer accounts and proactively identify risks, opportunities, and optimisation recommendations.
• Develop and maintain Technical Readiness Roadmaps aligned to customer priorities and business objectives.
• Lead technical reviews including environment reviews, service reviews, release readiness discussions, and operational health assessments.
• Coordinate milestone-based engagements such as implementations, migrations, upgrades, integrations, go-lives, and peak-event preparation.
• Drive adoption of Adobe solutions through best-practice guidance, technical coaching, and use-case activation.
• Partner with Customer Success Managers, Solution Consultants, Product teams, Support, Engineering, and Technical Account Directors to ensure successful customer outcomes.
• Act as the customer's technical advocate within Adobe and facilitate appropriate management of blocking issues when required.
• Deliver regular business and technical insights that demonstrate customer value and support renewal readiness.
• Contribute to customer retention, growth, and long-term success through proactive engagement and careful planning.
• Connect customers with the right Adobe resources - such as Professional Services or Integrated Services - when hands-on implementation, development, or deployment work is required.

Key Responsibilities

Technical Leadership

• Provide strategic technical guidance across Adobe Experience Cloud solutions.
• Assess customer environments and recommend improvements to performance, stability, governance, and scalability.
• Support customers through major business events and digital initiatives.

Customer Success

• Drive measurable customer outcomes through structured technical engagements.
• Help customers realise value from existing investments and identify new opportunities for optimisation.
• Maintain a deep understanding of customer business objectives and technical priorities.

Programme Management

• Coordinate technical activities across multiple collaborators.
• Track customer objectives, technical achievements, and success plans.
• Ensure timely execution of agreed actions and commitments.

Risk Management

• Identify technical risks before they impact business outcomes.
• Develop mitigation plans and coordinate resources across Adobe teams.
• Support executive communications during critical situations when needed.

What We're Looking For

Required Experience

• Experience working in Customer Success, Technical Account Management, Consulting, Solution Architecture, Professional Services, Technical Support, or a related customer-facing technology role.
• Experience managing enterprise customer relationships.
• Strong understanding of SaaS, cloud technologies, digital platforms, or enterprise software.
• Excellent communication and collaborator management skills.
• Ability to understand both business objectives and technical requirements.
• Experience leading cross-functional initiatives and coordinating multiple collaborators.

Preferred Qualifications

• Experience with digital marketing, customer experience platforms, analytics, personalization, ecommerce, or marketing technology ecosystems.
• Experience with Adobe Experience Cloud solutions.
• Knowledge of web technologies, APIs, integrations, data flows, and cloud architectures.
• Experience presenting to executive and senior leadership audiences.
• Project or programme management experience.
• Industry insight relevant to the customer’s sector, with the ability to translate market and technology trends into practical recommendations.

Success in This Role

• Build executive presence and trusted advisor relationships.
• Proactively identify risks and opportunities before customers do.
• Coordinate complex technical initiatives with confidence.
• Balance technical depth with strong business insight.
• Drive measurable customer outcomes while maintaining high customer satisfaction.
• Partner effectively across global and regional Adobe teams.

This role sits within Adobe’s Technical Account Manager / Director (TAM/TAD) career framework, offering a clear path for growth as your scope and customer portfolio expand

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog,https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer atRewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race orcolour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.