{"id":1120491,"url":"https://alion.io/job/adspipe-field-service-engineering-technician","title":"Field Service Engineering Technician","company":{"id":9396,"name":"Advanced Drainage Systems","domain":"adspipe.com","url":"https://alion.io/company/adspipe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-22T18:55:11Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-13T21:08:08Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Overview\nHeadquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.\nResponsibilities\nInfiltrator Water Technologies has an exciting new role available - Field Service Engineering Technician. We are seeking an experienced and talented Engineer with expertise in mechanical servicing. Here is a bit about the role:\nWe’re looking for a Technician who can deliver technical knowledge, curiosity mindset and professionalism too. The Field Service Technician provides outstanding troubleshooting solutions and servicing our treatment systems in the field in a timely, cost-efficient manner.\nCORE RESPONSIBILITIES:\nPerform field inspections, and performance verification of wastewater treatment systems.\nDiagnose and repair mechanical, electrical, hydraulic, and control system issues.\nDiagnose performance of auxiliary systems like pumps, blowers, control panels, alarms, valves, and piping systems.\nRespond to service requests and technical support inquiries.\nDocument all service activities, findings, corrective actions, and recommendations.\nExplain technical information clearly to customers and non-technical audiences.\nSupport warranty evaluations and field investigations.\nComplete service reports, inspection reports, and expense documentation accurately and on time.\nMaintain records of field activities using MS 365 applications.\nCommunicate field findings, recurring issues, and improvement opportunities to engineering, sales and product management teams.\nCollaborate closely with Product Management and Sales teams to service and repair treatment systems.\nEXPERIENCE, EDUCATIONAL, AND TECHNICAL QUALIFICATIONS:\nMechanical Engineering Technology or Environmental Science degree preferred.\n5-8+ years of field service, wastewater, septic, water treatment, plumbing, electrical, mechanical, or industrial maintenance experience preferred.\nExperience with pumps, blowers, motors, controls, instrumentation, and treatment equipment is highly desirable.\nKnowledge of wastewater treatment processes is a plus.\nExperience with regulatory (IAPMO, NSF…) bodies is a plus.\nBasic understanding of PLCs, control panels, sensors, and alarm systems.\nAbility to read engineering drawings, schematics, and installation manuals.\nProficiency with Microsoft Office applications and mobile reporting tools.\nStrong problem-solving and diagnostic skills.\nExcellent communication abilities.\nAbility to understand and speak Spanish is preferred.\nAbility to work independently with minimal supervision is a must.\nStrong organizational and time-management skills.\nAbility to manage multiple projects and service calls.\nCommitment to safety and quality workmanship.\nFrequently lift and carry up to 50 lbs.\nWork outdoors in varying weather conditions.\nWalk on uneven terrain and construction sites.\nStand, bend, kneel, climb, and work around wastewater treatment equipment.\nTravel to project sites approximately 75% of the time.\nOccasional overnight travel required.\nValid driver's license and acceptable driving record required.\nUtilize testing equipment such as multimeters, clamp meters, pressure gauges, and flow measurement devices.\nAbility to apply technical language and technical writing to capture field service diagnosis.\nKey Performance Indicators (KPIs)\nSafety performance and compliance.\nService response time.\nFirst-time fix rate.\nCustomer satisfaction ratings (internal).\nQuality of diagnosed issues and effective communication to engineering.\nTimely and accurate completion of service documentation.\nCompany Benefits:\nHealth & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.\nFinancial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.\n*100% paid by ADS.\nEEO Statement\nADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.","description_format":"text","description_chars":6134,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Plastics & Polymers"],"lifecycle":[{"event":"open","at":"2026-09-22T18:55:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5 · green card filings: 1","filings_12m":5,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.35,"age_days":50,"expected_fill_days":18,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/adspipe-field-service-engineering-technician","json_url":"https://alion.io/job/adspipe-field-service-engineering-technician.json","meta":{"generated_at":"2026-11-13T23:07:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9396},"rest":"https://alion.io/mcp/rest/get_company?id=9396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadspipe-field-service-engineering-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadspipe-field-service-engineering-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadspipe-field-service-engineering-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adspipe-field-service-engineering-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadspipe-field-service-engineering-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1120491}},{"tool":"search_jobs","arguments":{"company":"adspipe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1120491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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