{"id":2427906,"url":"https://alion.io/job/adt-hr-central-coordinator","title":"HR Central Coordinator","company":{"id":1765638,"name":"ADT","domain":"adt.com","url":"https://alion.io/company/adt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":55,"ghost_share":0,"stale_share":0.055,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T15:08:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T12:07:25Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Summary:\nThis position will serve as the primary contact for employees and managers by responding to employee inquiries through service requests related to human resources in general and across domains of payroll, leave of absence, benefits, performance management, time away, compensation management, reporting, general HR policies, HR systems and more. Occasional phone calls may be required when necessary to support resolution.\nDuties and Responsibilities:\nProvides quality customer service in response to service requests, chats or e-mails from employees, managers, HR Business Partners and external business contacts, with occasional phone support when necessary.\n\nMust have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.\nResolves service requests or email inquiries from employees that require review of payroll, time entry and time off systems.\n\nProvides accurate information via responses to employees.\nAccurately and timely logs-in all contacts received into the case management system.\nUpholds a thorough understanding of HR regulations and policies; keeps up to date through ongoing training.\nUses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.\nAnswers or directs employee payroll questions to appropriate resource, such as gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long Term Incentives etc.\nAbility to follow standard procedures and scripts.\nCollects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing.\nMinimum Qualifications\nCollege degree preferred with a major in Human Resources, Communications, or Business.\nPrefer one or more years of Human Resources or customer service experience.\nAbility to greet customers warmly and ascertain problems or reasons for contact.\nCommunicate effectively in both oral and written form.\nAbility to follow detailed directions.\nExhibit patience; be empathetic, and passionately communicative.\nAbility to understand customer needs, demonstrate empathy and advocate for employees when necessary.\n\nHave strong problem-solving skills that come naturally.\nBe confident at troubleshooting; obtain enough information from employees to allow real-time investigation to resolve employee's inquiries.\nStrong analytical skills with attention to detail.\nCustomer oriented and able to adapt and respond to different types of service requests.\n\nAble to identify operational trends and/or gaps.\nActively looks for process improvements.\nStrong written, oral and listening skills.\nStrong interpersonal and customer service skills.\nAbility to multi-task, prioritize, and manage time effectively.\nAbility to follow strict policy guidelines and recognize situations requiring escalation.\nPossess strong technical skills and the ability to work in fast paced environment.","description_format":"text","description_chars":2936,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-13T08:14:36Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":17,"expected_fill_days":104,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/adt-hr-central-coordinator","json_url":"https://alion.io/job/adt-hr-central-coordinator.json","meta":{"generated_at":"2026-10-24T15:53:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765638},"rest":"https://alion.io/mcp/rest/get_company?id=1765638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadt-hr-central-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadt-hr-central-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadt-hr-central-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adt-hr-central-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadt-hr-central-coordinator"}]}