{"id":2996243,"url":"https://alion.io/job/adt-remote-collections-specialist","title":"Remote Collections Specialist","company":{"id":1765638,"name":"ADT","domain":"adt.com","url":"https://alion.io/company/adt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":55,"ghost_share":0,"stale_share":0.055,"repost_share":0,"time_to_fill_p50_days":104,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1983},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T15:54:09Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-23T10:01:07Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Position Summary:\nADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.\nDuties and Responsibilities:\nResolve inbound and outbound calls by using multiple applications and screens. \nRespond to general billing inquiries to review and resolve account issues.\nAbility to negotiate and obtain payments today or postdate within 7 days.\nDirect customers to appropriate team within ADT if issue is outside the scope of the collection’s role.\nAbility to clearly explain billing charges and answer any questions related to billing. \nAsk probing questions to overcome objections by utilizing negotiation skills.\nMeet minimal standards/goals monthly.\nMeet all compliance and QA standards. \nFlexibility with special projects which may require overtime.\nMaintain appropriate attendance and adherence goals.\nHigh speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\n5G Home Internet and Fixed wireless internet are NOT accepted providers.\nInternet speeds of at least 50 mbps to download and 25 mbps to upload. \nEducation/Certification:\nHigh school diploma or equivalent. \nExperience:\nMinimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount\nCustomer Service experience in a remote setting\nMulti Computer-screen navigation, multiple applications, strong negotiation skills\nSkills:\nBasic typing, math, and problem-solving skills\nStrong communication and verbal skills\nAbility to multitask with multiple computer programs. \nPC experience and/or ability to learn basic functions.\nTraining:\nThis role is onsite training in our Wichita, KS location for 10+ weeks (dependent on readiness) before transitioning to a remote work from home. Candidates must reside 30-miles from Wichita, KS site location for onsite training before transitioning to remote. Training time: Monday - Friday, 8:30am - 5:30pm \n\nAlthough day-to-day work is performed remotely, employees are expected to attend onsite meetings or events on a limited basis. These opportunities are designed to reconnect with peers, support ongoing development, and improve team performance through collaboration and shared learning.\nSchedule:\nOur department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!\nThis role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday - Friday.\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached).\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nAnticipated application end date will be 10/16/26. 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