Expert Services Engineer Customer New Product Introduction

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The Expert Services Engineer Customer New Product Introduction (CNPI) will be responsible for the introduction of product releases of Access & Aggregation products like SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and further new products in the Broadband Access (BBA) area.

The focus is on introducing new features to customers and to the Services teams. You will work hand in hand with colleagues in CNPI but as well with Product (Line) Management, designers, R&D, and SVT to develop the product knowledge and to generate training material. You will educate Services teams worldwide and provide early customer demos.

Responsibilities

• Introduction of new features for BBA products

• Technical gateway from Services to other departments for all “What is new”

• Deliver new products from Adtran Engineering to internal and external customers

• Enable the Services teams globally on new products/technologies

• Coordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDA

• Drive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and Engineering

• Contribute to the Release Project Team during the entire lifecycle

• Identify equipment, tooling and skill requirements for new releases

• Verify fix readiness for customer reported defects with PSS/R&D

• Prepare lifecycle milestone review meetings and align with the CNPI director

• Establish yourself as the key contact for all product and service specific questions from internal customers

• Upload software releases to the Customer Portal

Requirements

• 10y+ experience in telecoms technology

• Excellent knowledge and working experience in Adtran Access & Aggregation

• Technical degree in Electronics or Telecommunication is desired

• Excellent project management, communication, and presentation skills

• Having a good network with other departments and willingness to enlarge it day by day is a great advantage

• Ability to approach topics analytically

• Ability to explore high priority topics and drive them forward

• Fluent in English

• Ability and willingness to travel worldwide for business activities like enabling classes and early customer demo support

Compensation and Benefits for the site in Poland

• Stable employment conditions based on an employment contract (turnover rate below 4%)

• 1 additional vacation day for all, and 1 extra after 10 years being with us

• Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)

• English lessons during working hours

• Internal training program to support your training needs

• Paid employee referral program

• Multisport Card

• 3% employer contribution to PPK

• Private Health Care at Medicover (extended package for employees and possibility to enroll family members)

• Strong collaborative and friendly work culture

• Access to various sports activities and events

• Modern office (well-equipped gym and playroom) close to the SKM/PKM stations