{"id":1743477,"url":"https://alion.io/job/aduna-global-senior-customer-engineer","title":"Senior Customer Engineer","company":{"id":2014758,"name":"Aduna Global","domain":"adunaglobal.com","url":"https://alion.io/company/adunaglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Mumbai, India","Warsaw, Poland","Madrid, Spain","Barcelona, Spain","Singapore"],"countries":["IN","PL","ES","SG"],"hiring_countries":["IN","SG"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":48000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:01:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T17:14:17Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are looking for a Senior Customer Engineer to join Aduna's Customer Engineering team, where Product, Engineering, customers, and CSPs come together to solve complex integration and platform challenges.\nIn this role, you will work directly with customers, telecom operators, and internal teams to analyze requirements, design technical solutions, and help shape the evolution of Aduna's platform. You will take ownership of challenging technical problems, bridge the gap between customer needs and product capabilities, and help ensure that real-world market requirements become scalable platform solutions.\nWhat You'll Do\nAnalyze customer and CSP requirements that fall outside Aduna's standard product capabilities and assess technical feasibility.\nDesign technical solutions and platform adaptations while maintaining alignment with CAMARA, TM Forum, and Open Gateway standards where possible.\nWork directly with customer integration teams and CSP engineering counterparts to troubleshoot issues, answer technical questions, and drive successful integrations.\nTranslate market requirements into clear technical recommendations for Product and Engineering teams.\nIdentify recurring integration patterns and help determine which capabilities should become standard product features.\nContribute to the evolution of Network API standards through insights gained from customer and CSP engagements.\nBuild and maintain technical demonstrations, proof-of-concepts, and reference implementations.\nSupport customer prototyping and early-stage solution validation activities.\nCreate technical documentation, design recommendations, and engineering requirements that support product development and market delivery.\nCollaborate closely with Product Management to ensure customer and operator feedback influences future platform development.\nShare knowledge and best practices across the Customer Engineering team to continuously improve how the function operates.\nExperience, Knowledge and Skills Required\nStrong engineering background with hands-on experience in API integration, solution architecture, platform engineering, or related technical disciplines.\nDeep understanding of modern APIs, integration patterns, authentication flows, and distributed systems.\nExperience working directly with customers on technical problem-solving and solution design.\nAbility to independently analyze complex technical challenges and drive solutions from concept to implementation.\nStrong written and verbal communication skills, with the ability to explain technical concepts to both technical and business audiences.\nExperience creating technical documentation, architecture recommendations, and integration guidance.\nSelf-starter mindset with a strong sense of ownership and accountability.\nAbility to operate effectively in a global environment across multiple cultures and time zones.\nCollaborative approach and willingness to share expertise across teams and functions.\nNice to Have\nExperience working with telecommunications operators, CSPs, or network infrastructure providers.\nFamiliarity with CAMARA APIs, Open Gateway, TM Forum standards, or related telecom ecosystem initiatives.\nKnowledge of OAuth 2.0, OpenID Connect, and CIBA authentication flows.\nExperience with API productization and API lifecycle management.\nExposure to standards organizations such as CAMARA, TM Forum, or GSMA.\nExperience designing developer-facing solutions, developer tooling, or platform integrations.\nWhat Will Help You Succeed\nYou enjoy solving complex technical challenges that span products, customers, and operators.\nYou are comfortable working in ambiguous situations and creating clarity where none exists.\nYou build credibility quickly with engineers, architects, customers, and business stakeholders.\nYou combine technical depth with a practical focus on delivering workable solutions.\nYou thrive in highly collaborative environments and enjoy sharing knowledge with others.\nYou take ownership of outcomes and consistently drive progress without waiting for direction.\nWhy Join Aduna?\nWork at the intersection of telecommunications, APIs, and modern developer platforms.\nHelp shape how Network APIs are adopted globally by operators, enterprises, and partners.\nInfluence both customer success and long-term product evolution.\nWork closely with Product, Engineering, Supply, and Sales teams in a highly collaborative environment.\nSolve meaningful technical challenges with visible impact on customers and the industry.\nJoin a growing team where your expertise will directly influence how the Customer Engineering function evolves.\nLocation\nIndia, Singapore, Poland or Spain\nWe're building a distributed Product organization and welcome applications from candidates located in any of these countries. You'll work closely with colleagues across Europe, North America and Asia, and the wider telecom ecosystem in a highly collaborative and international environment.\nWhat We Offer\nCompetitive local employment package.\nFlexible working arrangements.\nOpportunity to work with a global team of industry experts.\nProfessional development and learning opportunities.\nExposure to cutting-edge technology and industry-wide transformation initiatives.\nA chance to help shape the future of the global Network API ecosystem.","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications"],"lifecycle":[{"event":"open","at":"2026-10-03T04:34:33Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":9,"expected_fill_days":40,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/aduna-global-senior-customer-engineer","json_url":"https://alion.io/job/aduna-global-senior-customer-engineer.json","meta":{"generated_at":"2026-10-12T18:34:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2014758},"rest":"https://alion.io/mcp/rest/get_company?id=2014758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faduna-global-senior-customer-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faduna-global-senior-customer-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faduna-global-senior-customer-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aduna-global-senior-customer-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faduna-global-senior-customer-engineer"}]}