{"id":1301732,"url":"https://alion.io/job/advanced-energy-industries-technical-support-engineer","title":"Technical Support Engineer","company":{"id":58918,"name":"Advanced Energy","domain":"advancedenergy.com","url":"https://alion.io/company/advanced-energy-industries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe InDesign","optional":false}],"status":"live","first_seen_at":"2026-09-22T07:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-04T22:53:30Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position Title: Technical Support Engineer\nAbout Advanced Energy\nAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.\nResponsibilities:\nTechnical Call Center ServiceServe Americas and Europe customers via phone, email and live chat, addressing technical and sales-related inquiries for all Advanced Energy products.\nIdentify, record and resolve incoming technical inquiries clearly and response on time accordingly.\nAnalyze detailed customer requirements and technical specifications, including input/output parameters, power ratings, dimensions, and operational characteristics.\nRecommend optimal AE products and peripheral solutions best suited to meet customer requirements\nProvide competitor cross-reference recommendations, gather market/application intelligence, and track sales leads to unlock potential growth.\nRequire to work in afternoon and night shifts\n\nApplication Testing Perform custom application testing and troubleshooting on AE products under various customer-defined conditions. Write application test note (ATN).\nConduct online customer meetings (Live Demo) and perform live technical demonstrations on camera to present real-time product performance and specifications.\nConduct verification testing for new products to validate functional and performance benchmarks.\nPerform head-to-head comparison testing between AE and competitor products, contributing to the development and maintenance of the internal reference library.\n\nApplication Testing Lab Circuit & PCB Design for product: Design, test, and document peripheral application circuits; assist with PCB layouts and mechanical drawings.\nPrototyping & Rework: Perform PCB soldering and component-level rework based on instructions from Design Engineers.\nConduct EMC compliance testing (CE, RE, EFT, Surge, etc.).\nProficient in operating lab equipment, such as Chroma AC/DC source, power meter, oscilloscope, etc.\n\nTechnical Documentation Datasheets: Collaborate with Product Marketing to draft, update, and maintain official product datasheets using Adobe InDesign.\nTechnical Reference Note (TRN): Coordinate with Design and Product Marketing teams to perform bench verification of product specifications and generate comprehensive Technical Reference Notes.\nApplication Note: Generate targeted technical documentation detailing specific product usage, application guides, and design methodologies.\nLocalization & Translation: Translate technical documentation into different languages, including product datasheets, application notes, and technical reference notes online.\n\nTechnical Video Generate short technical Video with scriptwriting and editing skill\n\nTrainingProvide Products, Demo and and Application training to Sales, FAE, distributors and customers\n\nQualifications:\nBS Electrical or Electronics and Communications Engineering graduate\n3 years or above electronic product design or related tech-support/customer service experience \nAC/DC and DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred.\nStrong problem-solving skills. Overcome difficulty/challenges and accomplish work independently\nGood interpersonal communication capability\nPower design & application ability\nGood customer service consciousness\nGood written & oral expression and English communication skills\nGood elaborative faculty, especially for trouble shooting & critical issue\nProficient computer skills, such as MS Word, Excel, PowerPoint etc.; \nGood sense in teamwork, positive working attitude & sense of responsibility\nAs part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.\nAdvanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.\nWe are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.","description_format":"text","description_chars":4797,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Supplies & Power Electronics","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-26T11:47:59Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/advanced-energy-industries-technical-support-engineer","json_url":"https://alion.io/job/advanced-energy-industries-technical-support-engineer.json","meta":{"generated_at":"2026-10-05T00:14:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":192,"day_limit":5000,"remaining_today":4808,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}