{"id":1301877,"url":"https://alion.io/job/advanced-energy-industries-technical-support-manager","title":"Technical Support Manager","company":{"id":58918,"name":"Advanced Energy","domain":"advancedenergy.com","url":"https://alion.io/company/advanced-energy-industries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-06T07:00:00Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-10-13T04:13:23Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Position Title: Technical Support Manager\nAbout Advanced Energy\nAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.\nResponsibilities:\nAct as Key technical leader as to work with Sales, Customers, Marketing and Engineering team closely for all AE Products\nPrepare Product recommendations by reviewing customer spec/performance requirements, schematics, drawings, plans and related customer documents.\nSupervise TSE, and serve Global customers at Call centre via phone, emails and on-line chat for all Advanced Energy products, including technical and selling related queries.\nUtilize strong combination of technical and relationship skills to engage with customer, as to position and leverage AE's technology for new opportunities.\nSupport Engineering on product sustaining for technical and application issues.\nProvide Solution selling and product testing, technical information/document to Sales/FAE, distributors and customers\nCollaborate and assist Sales/FAEs and Technical Support Engineers globally on common customer programs and issues\nCommunicate with Marketing, Engineering team on Product and technical knowledge exchange\nSupport Global Technical Support activities, such as Power Workshop, Trade Show/Exhibition, Power Seminar, Customer Solution day and training.\nProvide technical and product training to the distributors and local Sales team.\nQualifications:\nBS Electrical or Electronics and Communications Engineering graduate\n8 Years in Power Supply Design and Application Support\nExperience in Circuitry/Component trouble shooting and root cause analysis\nKnowledge of Mechanical and electronic assembly process\nPositive and initiative in dealing with challenging works and people\nGood sense on teamwork, positive working attitude & sense of responsibility\nStrong communication and presentation skills\nAble to work for afternoon and night shift\nAs part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.\nAdvanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.\nWe are committed to protecting and respecting your privacy. 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