{"id":1578904,"url":"https://alion.io/job/advanced-energy-it-support-analyst","title":"IT Support Analyst","company":{"id":58918,"name":"Advanced Energy","domain":"advancedenergy.com","url":"https://alion.io/company/advanced-energy-industries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosario, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T12:05:29Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T12:05:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Advanced Energy\nAdvanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.\nJob Summary\nThe IT Support Analyst provides comprehensive technical support for hardware, software, network, and server-related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi-Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.\nKey Responsibilities\nReceive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner. \nLog, monitor, escalate, resolve, and close incidents and requests using the Service Desk system. \nProvide desktop and end-user support, including PC problem tracking, diagnostics, and courteous resolution. \nInstall, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment. \nDeploy new PCs, manage PC roll-downs, and maintain accurate IT asset records, inventories, and loaner systems. \nEscalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities. \nCoordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment. \nSupport users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.\nQualifications\nBachelor's degree in Computer Science, Information Technology or equivalent work experience.\nWith 2 years of LAN, Network, Servers and PC experiences.\nProficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end-user device setup for desktops, laptops, and mobile devices (iOS/Android). \nStrong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting. \nSkilled in ground-up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.\nStrong analytical, troubleshooting, and problem-solving skills with the ability to diagnose issues effectively. \nExcellent English communication skills (oral and written), with a patient, customer-focused, and service-oriented approach.\nPreferred Qualifications\nPreferred (MCSE)MCITP or CCNA certification.\n1 year plus years experience working with both networking and Micorosoft systems. \n1 year supporting Active Directory and servers in a production environment.\nExperience in using Srvice Desk Tool such as Service Now.\nWired and Wireless network design and implementation\n\nCompensation\nAs part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.\nEqual Employment Opportunity (EEO)\nAdvanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.\nWe are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.","description_format":"text","description_chars":4217,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Hardware","Power Grid","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T12:05:29Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:13","win:early","comp:junior,brand"],"computed_at":"2026-10-02T01:12:08Z"},"pay":null,"html_url":"https://alion.io/job/advanced-energy-it-support-analyst","json_url":"https://alion.io/job/advanced-energy-it-support-analyst.json","meta":{"generated_at":"2026-10-02T01:12:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1299,"day_limit":5000,"remaining_today":3701,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}