{"id":3036020,"url":"https://alion.io/job/advanced-energy-technical-support-engineer","title":"Technical Support Engineer","company":{"id":58918,"name":"Advanced Energy","domain":"advancedenergy.com","url":"https://alion.io/company/advanced-energy-industries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":27,"ghost_share":0,"stale_share":0.037,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Collins, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-17T07:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-25T12:53:05Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"ABOUT ADVANCED ENERGY\nAdvanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.\nWHY BE A PART OF ADVANCED ENERGY?\nSome people say it’s like working in the best of two worlds. We operate like an agile, growing, small company - you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy - powering the future, together.\nPOSITION SUMMARY:\nThe Technical Support Engineer acts as the primary point of contact for all technical and field related issues. Provides direct technical support to external customers as well as internal co-workers on a 24 x 7 basis. Delivers customer focused support of the highest quality, efficiency and effectiveness. Also provides inside sales support to customers and AE sales staff to determine suitable part numbers to meet customer requirements.\nRESPONSIBILITIES:\nProvide exceptional customer experience when working directly with customers in supporting AE products.\nProvide service, technical support, and troubleshooting for AE products in the field via telephone and internet.\nAnalyze new product sales requests to identify leads and new opportunities and support sales requests by determining appropriate equipment to meet customer specifications.\nAdhere to all standard operating procedures including communications within the AE organization, documenting product history, and the creation, follow through, and closure of cases in a timely manner\nProvide field data and installation support to the engineering team to help with customer facing problems, product reliability, and product enhancements.\nSupport and possibly participate in field visits as needed to assess progress, support, and customer.\nContribute to the knowledge management tool through the development of solution-oriented production information.\nWORK ENVIRONMENT:\nWorks in a standard office environment and uses general office equipment (telephone, PC, copier, etc.).\nWorks in a customer service environment that may be fast paced.\nMust be available for all shifts, for 24 hours, 7 days a week service.\nSome travel might be required.\nWorks under indirect supervision.\nOnsite in Fort Collins, Colorado\nQUALIFICATIONS :\nAbility to communicate effectively and professionally with a variety of customers.\nStrong oral and written communication skills. Ability to organize and express thoughts in a clear and easy manner, in which customers can understand. Ability to communicate via all possible methods to all possible audiences from domestic to international, and from peer to manager.\nStrong technical writing skills. Ability to write clear, concise and complete technical explanations and directions.\nExcellent customer service/interpersonal skills. Must be able to deal with customers and co-workers in a patient manner, especially in difficult situations. Ability to recognize different communication and cultural styles and adjust accordingly.\nRequires the use of independent judgement, responsible actions and professionalism in all customer dealings.\nAbility to multi-task and handle many different priorities.\nAbility to seek guidance and ask questions when necessary.\nStrong computer skills, including experience with Microsoft Office Outlook, Internet browsers, Enterprise Requirements Planning (ERP), and Customer Relationship Management (CRM)\nEXPERIENCE:\nEssential:\nMinimum of two years’ experience as an electronics technician or in a technical support role.\nMinimum of two years’ experience in the Plasma industry or supporting power electronics.\nDesirable:\nExperience with ERP and CRM systems.\nUnderstanding of control communication protocols such as Modbus and Ethernet TCP/IP.\nEDUCATION:\nEssential:\nAssociate’s degree in Electronics and/or equivalent education or experience.\nDesirable:\nBachelor’s degree in Electronics or other Engineering discipline\nCOMPENSATION:\nAs required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $65,000 - $100,000 per year.\nBENEFITS:\nAs part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.\nIn addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:\nMedical - multiple medical plans are available to choose from\nShort and long-term disability and life insurance\nHealth savings and flexible spending accounts\nGenerous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays \n8 hours of paid volunteer time off\n8 weeks of paid parental leave for both parents\nCompany matched 401(k)\nTuition reimbursement\nExpanded mental health coverage and employee assistance programs \nOther voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance\nAdvanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.\nAdvanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to .\nApplications will be accepted through 11/16/2026, the company reserves the right to review applications at any point after they are submitted.","description_format":"text","description_chars":7137,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Supplies & Power Electronics","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-21T21:23:35Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.665,"p_room":0.36,"age_days":37,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/advanced-energy-technical-support-engineer","json_url":"https://alion.io/job/advanced-energy-technical-support-engineer.json","meta":{"generated_at":"2026-10-25T13:05:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58918},"rest":"https://alion.io/mcp/rest/get_company?id=58918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvanced-energy-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvanced-energy-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvanced-energy-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advanced-energy-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvanced-energy-technical-support-engineer"}]}