{"id":1415719,"url":"https://alion.io/job/advancedagrilytics-customer-success-specialist","title":"Customer Success Specialist","company":{"id":669862,"name":"Advanced Agrilytics","domain":"advancedagrilytics.com","url":"https://alion.io/company/advancedagrilytics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-28T13:40:49Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T17:01:05Z","board_verified":false,"closed_at":"2026-10-22T17:01:05Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Are you a tech savvy problem solver? Do you like to learn about the latest technologies and help train others to provide the best on farm customer service? Would you like to play a part in shaping the future of digital agriculture?\nAdvanced Agrilyticsis seeking a Customer Success Specialist to guide users of our TerraSIGNAL agronomy software platform to improve their farming outcomes. The successful candidate will also assist with the development of training materials and verification of various data workflows.\nAdvanced Agrilyticsis an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research and sub-acre environment understanding, delivering on the promise of precision agriculture.\nHow you will help us grow:\nEnable and support users of our TerraSIGNAL software platform to be more successful in their farming and agribusiness operations\n\nDevelop documentation and training materials\n\nDevelop knowledge base content for our AI-based agronomy and support systems\n\nWork with the Training Lead to deliver training to platform users\n\nPrioritize and schedule help requests; escalate requests (when required) to the appropriate specialist/technician\n\nEvaluate documented resolutions for trends to prevent future problems\n\nIdentify and learn appropriate software and hardware used and supported by the organization\n\nProvide testing support for various modules, procedures, and workflows.\n\nOther duties as assigned\n\nExperience you bring:\nTwo- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science,or related field\n\nExperience supporting users of software platforms\n\nExceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry\n\nStrong customer orientation skills\n\nAbility to communicate effectively and facilitate knowledge transfer\nPreferred experience:\nPossess an analytic mindset as well as good problem-solving and communication skills\n\nExperience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader)\n\nWorking knowledge of global positioning systems (GPS), digital mapping, web and database applications\n\nWorking knowledge of different data types; including spatial and non-spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses\n\nAbility to work quickly and accurately under time pressure\n\nWhat our culture brings:\nCompetitive compensation\n\nCompetitive benefits package including Medical, Dental, Vision & Life Insurance\n\n401(k) Plan with company match\n\nFlexible time off\n\nCollaborative work culture where each person makes a difference!","description_format":"text","description_chars":2810,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AgTech"],"lifecycle":[{"event":"open","at":"2026-09-28T20:38:38Z"},{"event":"close","at":"2026-10-22T17:01:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/advancedagrilytics-customer-success-specialist","json_url":"https://alion.io/job/advancedagrilytics-customer-success-specialist.json","meta":{"generated_at":"2026-10-24T02:53:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669862},"rest":"https://alion.io/mcp/rest/get_company?id=669862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvancedagrilytics-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvancedagrilytics-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvancedagrilytics-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advancedagrilytics-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvancedagrilytics-customer-success-specialist"}]}