{"id":227249,"url":"https://alion.io/job/advancis-technical-customer-support-agent-mwd","title":"Technical Customer Support Agent (m/w/d)","company":{"id":93021,"name":"Advancis","domain":"advancis.net","url":"https://alion.io/company/advancis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Langen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-08T17:00:12Z","employer_posted_date":"2025-12-08","last_verified_at":"2026-11-06T01:21:47Z","board_verified":true,"closed_at":null,"days_open":332,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":332},"description":"Job Description\nFor more than 30 years, Advancis has been developing innovative software solutions for security and building automation. As one of the international market leaders, our solutions are used worldwide in businesses, critical infrastructures, and complex building environments.\nAs a Technical Customer Support Agent (m/f/ d), you will be the central point of contact for our customers and partners regarding technical inquiries about our software solutions. You will analyze complex requirements, support troubleshooting activities, and work closely with internal teams to develop sustainable solutions. In doing so, you will make a significant contribution to customer satisfaction and play a key role in the long-term success of our customer projects.\nWhy us?\nModern and attractive working environment\nOpen and dynamic company culture\nExciting tasks within a highly motivated team\nDiverse career development opportunities, including support for professional and personal growth\nAttractive compensation package with participation in the company's success\nFlexible working hours and one home office day per week\nCompany health insurance and retirement benefits\nBenefits such as fitness programs, massage, yoga, JobRad bicycle leasing, or public transport ticket\nCentrally located office with excellent public transport connections, as well as ample parking and EV charging facilities\nRegular company events\nYour mission\nTechnical point of contact for partner support inquiries related to our WinGuard platform\nAnalyze and resolve complex technical issues together with international partners and system integrators\nProcess, structure, and prioritize support tickets\nTroubleshoot system, network, and integration issues through remote sessions (e.g., via TeamViewer)\nAnalyze logs, network infrastructures, and system configurations\nDocument solutions and best practices to support knowledge sharing\nCollaborate with international partners and internal teams\nYour profile\nDegree or vocational training in IT (e.g., Computer Science, Business Informatics) or comparable practical experience\nExcellent knowledge of Microsoft systems, networking technologies, and databases\nIdeally, experience with protocols, scripting, certificates, virtualization, and IT security mechanisms\nInitial experience in technical customer support and working with remote support tools\nStrong analytical thinking skills and a structured, solution-oriented approach to work\nExcellent German language skills (C1 level) and good English language skills (B2 level)\nWillingness to work primarily on-site at our office in Langen (mobile working by agreement)","description_format":"text","description_chars":2638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Security Services"],"lifecycle":[{"event":"open","at":"2026-09-05T09:27:41Z"},{"event":"open","at":"2026-09-26T11:20:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.135,"p_room":0.28,"age_days":332,"expected_fill_days":25,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/advancis-technical-customer-support-agent-mwd","json_url":"https://alion.io/job/advancis-technical-customer-support-agent-mwd.json","meta":{"generated_at":"2026-11-06T11:58:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93021},"rest":"https://alion.io/mcp/rest/get_company?id=93021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvancis-technical-customer-support-agent-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvancis-technical-customer-support-agent-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvancis-technical-customer-support-agent-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advancis-technical-customer-support-agent-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvancis-technical-customer-support-agent-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":227249}},{"tool":"search_jobs","arguments":{"company":"advancis.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":227249},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}