{"id":1599084,"url":"https://alion.io/job/advania-field-engineer","title":"Field Engineer","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":52935},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-09-11T14:55:18Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T18:53:26Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Field Engineer\nPosition Overview:\nThe Field Engineer provides dedicated onsite technical support supporting IT projects, incidents and service requests for a major Advania client. The role delivers practical support and guidance to end users and colleagues, with particular focus on hardware replacement, device preparation and accurate asset records.\nWorking as part of the Field Engineering team, the postholder will support the client across its main locations and help maintain a consistent, professional and responsive onsite service.\nThe successful candidate will combine strong verbal communication with excellent attention to detail and the ability to produce clear, accurate technical documentation.\nSalary & Benefits:\nClick here for the list of benefits\nThe salary for this role ranges from £37,000 to £40,000 per annum, plus a monthly car allowance of £450 and mileage expenses reimbursed separately.\n#LI-Onsite\nResponsibilities:\nTravel to client locations across a large and rural operational area approximately an 80k chord with Brackley as the central hub.\n\nDeliver, or contribute to the delivery of, project tasks, incidents and functional user support in line with customer requirements and operational guidance.\n\nEnsure successful delivery, sign-off and handover to support services following project activity.\n\nCreate, maintain and update accurate technical documentation, asset information and configuration records.\n\nAllocate and record time against tasks and projects accurately and in sufficient detail.\n\nTake ownership of assigned tickets and tasks, managing them professionally through to resolution or conclusion.\n\nKeep incidents, requests and project tasks updated in the ticket management system.\n\nSupport the dedicated onsite team by troubleshooting, maintaining equipment and completing end-user hardware replacements.\n\nContribute as an active team member and support the achievement of individual and team objectives.\n\nUndertake other reasonable duties assigned by management, including work outside project implementation where required.\n\nAct as an ambassador for Advania and the client at all times.\n\nTechnical exposure\nCloud technologies: Microsoft Intune, Microsoft Azure, Cisco Meraki\n\nProductivity applications: Microsoft 365, Office 365, print solutions and bespoke client software\n\nWorkstation hardware and software: Desktop operating systems and workstation hardware\n\nPeripherals: Printers, access points and related equipment\n\nWhat Success Looks Like:\nAccurate and complete time recording based on work undertaken.\n\nTimely, clear and diligent updates to tickets, tasks and project records.\n\nSuccessful task completion, minimising avoidable follow-up tickets after implementation.\n\nClear, thorough and accurate documentation.\n\nPositive customer satisfaction and feedback survey responses.\n\nQualifications and Experience:\nPractical implementation skills and experience in laptop builds, mobile device setup and hardware replacement.\n\nA clear commitment to taking ownership of IT queries and working with other parties to drive them through to completion.\n\nAt least one year of experience in a relevant technical support role.\n\nFlexibility to work weekends or outside normal hours when required.\n\nStrong troubleshooting and problem-solving skills.\n\nA demonstrable commitment to excellent customer service.\n\nPractical capability to mount monitors, access points and similar equipment. Suitable training will be provided where required.\n\nA full, clean UK driving licence and willingness to travel to remote sites across a large area.\n\nWillingness to undertake regular drug and alcohol testing as a requirement of the role.\n\nWillingness to complete DBS check. This will be sponsored by Advania.\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.","description_format":"text","description_chars":4877,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-01T18:53:26Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.689,"p_room":0.55,"age_days":20,"expected_fill_days":20,"reasons":["conf:6","win:tail","comp:junior"],"computed_at":"2026-10-02T01:09:48Z"},"pay":{"stated_usd_annual":52935,"is_top_pay":false},"html_url":"https://alion.io/job/advania-field-engineer","json_url":"https://alion.io/job/advania-field-engineer.json","meta":{"generated_at":"2026-10-02T01:09:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1251,"day_limit":5000,"remaining_today":3749,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}