{"id":2873499,"url":"https://alion.io/job/advania-level-2-service-desk-engineer","title":"Level 2 Service Desk Engineer","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":50569},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-19T16:16:07Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T12:48:43Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Service Desk Engineer - 2nd Line - Milton Keynes\nPosition Overview:\nWe are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!)\nOn top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self-paced online courses or provider-led training sessions, we ensure that all employees have access to valuable learning and progression opportunities.\nSalary & Benefits\nThe budgeted salary for this role is between £30,000 - £38,000 pear year depending on experience, plus our benefits.\nHybrid working\nWe recognise the benefits that remote and flexible working brings.\nWe operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.\nResponsibilities:\nThis is a diverse technical support position where you will be empowered to provide technical support to a wide range of clients. Some of your day-to-day activities will include:\nProviding software, hardware and network support to multiple customers\n\nPerforming diagnoses and guide users through step-by-step solutions\n\nWorking with both technical and non-technical audiences on reaching swift and effective solutions\n\nFacilitating one-to-one end user training, as required\n\nEnsuring technical documentation is maintained\n\nEscalating technical issues to 3rd line level, as required\n\nStriving to maintain high levels of customer satisfaction and support\n\nQualifications & Experience:\nThe right candidate for this role will have:\nProfessional experience of operating at 2nd line IT support level\n\nExperience of supporting SME organisations in an IT support capacity, ideally in a managed services setting\n\nFamiliarity with working in in SLA-driven environment to meet customer and contract expectations\n\nThe technical skills areas relevant for this role includes:\nMicrosoft Office and 365 (inclusive of Azure, Intune, SharePoint)\n\nExchange technologies (Outlook)\n\nActive Directory\n\nFirewalls, Router & VPN technologies (Sonicwall)\n\nServer infrastructure experience\n\nHypervisor experience (inclusive of ESXi and HyperV)\n\nExperience of Sage X3, OneDrive, or Databases (SQL) is desirable but is not essential to apply.\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.\n#LI-Hybrid","description_format":"text","description_chars":3718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-19T20:35:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":50569,"is_top_pay":false},"html_url":"https://alion.io/job/advania-level-2-service-desk-engineer","json_url":"https://alion.io/job/advania-level-2-service-desk-engineer.json","meta":{"generated_at":"2026-10-21T16:01:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082688},"rest":"https://alion.io/mcp/rest/get_company?id=2082688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvania-level-2-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvania-level-2-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvania-level-2-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advania-level-2-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvania-level-2-service-desk-engineer"}]}