{"id":3081672,"url":"https://alion.io/job/advania-onsite-support-engineer","title":"Onsite Support Engineer","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":53543},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2025-01-07T22:03:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T10:04:47Z","board_verified":true,"closed_at":null,"days_open":654,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":654},"description":"Position Overview:\nYou’re an experienced Onsite 2nd Line Support Engineer residing in the UK. You’ve been in this type of role or perhaps a field engineer role previously, providing deskside/drop-in/onsite support. You have developed strong analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy. In this role you will gain relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you).\nThe budgeted base salary for this role is between £34,000 - £40,000.\nClickhere for the list of benefits.\nResponsibilities:\nWorking at multiple client sites in Central London potentially acting as the sole Support Services Engineer for that client or as part of a team.\n\nHandling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.\n\nMeeting your SLAs (“Service Level Agreements”) through troubleshooting, maintaining, and supporting a wide range of technical challenges.\n\nTaking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.\n\nUnderstanding the importance of problem ownership and client success and aiming for top rated client feedback.\n\nUnderstand the interoperability of the tech you are supporting on.\n\nQualifications & Experience:\nExisting Desk-Side or Onsite Support Services Engineering experience\n\nMicrosoft operating systems (Win 10/11/Server).\n\nOffice 365 administration including Exchange Online (message trace), Teams (phoneline, group setup), OneDrive (Sync issues).\n\nCloud: Azure - foundational knowledge of cloud concepts, services and management.\n\nActive Directory - experience in administration - user creation, permissions, group membership, group policy, OUs.\n\nMobile Device Management - Policies, MFA, general admin.\n\nAnti-Virus.\n\nLAN/WAN networking equipment, routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls\n\nHands on familiarity with PC/laptop hardware.\n\nNice to Have:\nVirtualisation\n\nSCCM\n\nFormal IT qualification, ideally Azure, MCSE/MCITP or multiple MCPs advantageous\n\nSharePoint (permission/access issues)\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.","description_format":"text","description_chars":3499,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-22T12:19:47Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.102,"p_room":0.28,"age_days":654,"expected_fill_days":31,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":53543,"is_top_pay":false},"html_url":"https://alion.io/job/advania-onsite-support-engineer","json_url":"https://alion.io/job/advania-onsite-support-engineer.json","meta":{"generated_at":"2026-10-24T11:55:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082688},"rest":"https://alion.io/mcp/rest/get_company?id=2082688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvania-onsite-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvania-onsite-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvania-onsite-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advania-onsite-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvania-onsite-support-engineer"}]}