{"id":1952925,"url":"https://alion.io/job/advania-senior-3rd-line-technical-support-engineer","title":"Senior 3rd Line Technical Support Engineer","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-05T14:28:19Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T04:31:14Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Role Profile\nWe are seeking anexperienced 3rd Line Support Engineer to provide high-level technical support across a wide range of infrastructure, cloud, and application technologies. This role is suited to a proactive and customer-focused IT professional with strong troubleshooting skills, excellent communication, and the ability to resolve complex technical issues using initiative and creativity.\nYou will work closely with internal teams, clients, VIPs, and third parties to deliver excellent service and maintain high standards in support and ticket management.\nClick here for the list of benefits.\nHybrid working\nWe recognise the benefits that remote and flexible working brings.\nWe operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.\nResponsibilities\nProvide expert 3rd Line technical support for complex IT issues.\n\nTroubleshoot and resolve incidents across cloud, infrastructure, backup, and Active Directory environments.\n\nSupport Azure technologies including Azure AD, ASR, IAAS, PAAS, RBAC, NSG, Key Vault, Automation, Storage, App Service, and Azure SQL.\n\nSupport server infrastructure including HP & Dell hardware, Microsoft Server OS up to 2019, VMware, Intune-related AD aspects, and server rebuilds.\n\nAdminister and troubleshoot backup technologies including VEEAM, Azure Backup, Backup Exec, and MABS.\n\nSupport Active Directory services including DHCP, DNS, replication, AD Sync, GPO, clustering, and DFS.\n\nTroubleshoot 3rd party line-of-business applications such as Coins and Agresso.\n\nMaintain strong ticket management standards, including client updates, correct status management, and escalation where needed.\n\nBuild effective working relationships with internal stakeholders, clients, VIPs, and third parties.\n\nQualifications and Experience\nProven 3-5 years of experience providing 3rd Line support within the technology industry.\n\nExcellent written, verbal, and interpersonal communication skills.\n\nStrong problem-solving ability with the initiative to resolve challenging issues.\n\nFormal IT Qualifications\nAZ-104\n\nMCSE 2016\n\nNice to Have\nAZ-300\n\nAZ-301\n\nAZ-400\n\nTechnical Experience\nAzure\n\nServer Infrastructure\n\nBackup Technologies\n\nActive Directory\n\n3rd party application troubleshooting\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.","description_format":"text","description_chars":3581,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-06T10:51:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/advania-senior-3rd-line-technical-support-engineer","json_url":"https://alion.io/job/advania-senior-3rd-line-technical-support-engineer.json","meta":{"generated_at":"2026-10-13T06:06:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082688},"rest":"https://alion.io/mcp/rest/get_company?id=2082688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvania-senior-3rd-line-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvania-senior-3rd-line-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvania-senior-3rd-line-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advania-senior-3rd-line-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvania-senior-3rd-line-technical-support-engineer"}]}