{"id":2358613,"url":"https://alion.io/job/advania-service-delivery-manager","title":"Service Delivery Manager","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"ZAR","period":"month","gross":null,"usd_annual":37044},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-08-18T08:30:23Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T07:59:51Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Service Delivery Manager\nPosition Overview\nWe are looking for a Service Delivery Manager to join our team in Cape Town.\nIn this will, you will be trusted to manage the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. Your expertise in this field will help grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously.\nSalary & Benefits\nThe budgeted salary for this role is between 40,000 and 50,000 ZAR monthly, depending on experience.\nClick here for the list of benefits.\nHybrid working\nWe recognise the benefits that remote and flexible working brings.\nWe operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.\nResponsibilities\nYour day-to-day responsibilities will include:\nDevelop and manage the Service Level Agreements in line with the current service line aspirations\n\nDevelop and maintain close working relationships with customer representatives both operationally and with their senior leadership team\n\nOversee day-to-day operations to ensure contractual commitments are met\n\nContribute to planning the overall client relationship strategy, concentrating on cost reduction and service improvement\n\nWorking closely with the internal customer teams, lead service design and improvement workshops to leverage emerging technology services and capabilities, such as AI and machine learning\n\nQualifications & Experience\nThis role would be ideal for an ambitious and experienced Service Delivery Manager within the technology services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.\nBeing the person, we're looking for, you have\nDemonstrable previous experience of working within a managed services organisation\n\nProven experience managing the delivery of customer services to contractual obligations and service levels\n\nITIL v3 or v4 certified in Service Design & Service Operations\n\nExperience working with ITSM tools AutoTask and Service Now as well as proficient in Excel\n\nExperience with developing service models utilising artificial intelligence and machine learning platforms\n\nExceptional communication skills - both written and verbal (professional phone manner and ability to match the customer’s style/level of communication and ability to write professionally and document knowledge clearly and concisely)\n\nProven experience governing service through regular cadence meetings whilst driving customer satisfaction\n\nBe a natural organizer, capable or reprioritising workload based on changes to customer requirements and service strategy\n\nHighly process orientated, with experience challenging and developing new ways of working\n\nCalm but positive and responsive under pressure and demonstrates initiative at all levels of the customer business\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.\n#LI-Hybrid","description_format":"text","description_chars":4337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-12T15:22:27Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.651,"p_room":0.36,"age_days":65,"expected_fill_days":33,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":37044,"is_top_pay":false},"html_url":"https://alion.io/job/advania-service-delivery-manager","json_url":"https://alion.io/job/advania-service-delivery-manager.json","meta":{"generated_at":"2026-10-23T08:41:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082688},"rest":"https://alion.io/mcp/rest/get_company?id=2082688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvania-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvania-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvania-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advania-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvania-service-delivery-manager"}]}