{"id":1599092,"url":"https://alion.io/job/advania-service-desk-engineer","title":"Service Desk Engineer","company":{"id":2082688,"name":"Advania","domain":"advania.co.uk","url":"https://alion.io/company/advania-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoke-on-Trent, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42348},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-01T12:10:21Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T20:20:56Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Service Desk Engineer\nPosition Overview\nWe are looking for a Service Desk Engineer to join us in a dedicated onsite role for a client in Stoke-on-Trent. This is a great role for a candidate with professional IT support experience who is looking to partner closely with a client in a face-to-face setting.\nSalary & Benefits\nThe budgeted salary for this role is between £28,000 - £32,000 a year, depending on experience.\nClick here for the list of benefits.\nResponsibilities\nIn this role, you will provide technical support to a specific client, with the support of an IT Manager and a senior engineer. You will have the opportunity to perform problem diagnosis and guide a variety of users through step-by-step solutions across technical software, hardware and network domains. This is a varied role where you can build your onsite support exposure and continue to build on your technical skill set.\nWhat Success Looks Like\nAnswering inbound calls within an agreed answer time.\n\nLogging all customer issues, queries, and requests into the ticket management system;\n\nProviding a range of technical support across software, network and hardware areas.\n\nManaging and working to internal and customer SLA’s, and escalating any incidents requiring additional support.\n\nCreating and maintaining customer specific infrastructure documentation.\n\nManaging client expectations through clear communications.\n\nQualifications & Experience\nThe right candidate for this role will have:\nProfessional experience as a service desk engineer supporting small or medium-sized businesses.\n\nFamiliarity with working to SLA’s to meet both customer and contract requirements.\n\nIdeally experience within an IT outsource or managed service provider, although other backgrounds are welcomed.\n\nThe capability to communicate verbally and in writing to both technical and non-technical audiences.\n\nYou will be technically familiar with:\nOffice 365\n\nOffice Applications - Outlook, Excel, Word, PowerPoint - basic troubleshooting.\n\nMimecast\n\nHardware and hardware replacements\n\nFirewalls and switches, being able to upgrade firmware, push updates and do server maintenance\n\nInstallation, removal and troubleshooting of 3rd party software\n\nBasic troubleshooting of Windows Client and Android\n\nAbout Us:\nWe are the tech company with people at heart.\nAt Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.\nOur Selection Process:\nWe are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.\nPlease do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.\nAs part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.\n#LI-Onsite","description_format":"text","description_chars":3416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-01T18:53:26Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.589,"p_room":0.75,"age_days":40,"expected_fill_days":42,"reasons":["conf:8","velocity","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":42348,"is_top_pay":false},"html_url":"https://alion.io/job/advania-service-desk-engineer","json_url":"https://alion.io/job/advania-service-desk-engineer.json","meta":{"generated_at":"2026-10-12T22:19:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2082688},"rest":"https://alion.io/mcp/rest/get_company?id=2082688"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvania-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvania-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvania-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advania-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvania-service-desk-engineer"}]}