{"id":1882418,"url":"https://alion.io/job/advantest-technical-program-manager-customer-success-mfd","title":"Technical Program Manager - Customer Success (m/f/d)","company":{"id":50320,"name":"Advantest","domain":"advantest.com","url":"https://alion.io/company/advantest","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Böblingen, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":156000,"period":"year","method":"role_country_seniority_unknown","sample_n":75},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Power BI","optional":true},{"name":"Scrum","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-08-31T11:43:54Z","employer_posted_date":null,"last_verified_at":"2026-08-31T11:43:54Z","board_verified":false,"closed_at":null,"days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"Technical Program Manager - Customer Success (m/f/d)\nFirma: Advantest Europe GmbH\nEinsatzort: Böblingen\nHomeoffice Option, Vollzeit\n\nAufgaben:Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.\nAct as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.\nDefine, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.\nLead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.\nSupport metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.\nTranslate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.\nFacilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.\nQualifikationen:Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.\nProven experience in a system-driven environment combining hardware and software products.\nExperience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.\nExperience working directly with global semiconductor customers.\nExperience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.\nStrong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.\nExperience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.\nTechnical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.\nExcellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.\nExperience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.\nWillingness to travel internationally (approximately 10%).\nRequirements (Nice to Have)\nKnowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).\nUnderstanding of semiconductor test methodologies and system performance optimization.\nExperience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.\nFamiliarity with reliability engineering, operational excellence, or quality management systems.\nUnderstanding of the Advantest V93000 tester platform.\nCertification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.\nGerman language 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