{"id":1144313,"url":"https://alion.io/job/advantmed-medical-assistant-scheduling-member-outreach-6723","title":"Medical Assistant (Scheduling & Member Outreach) 6723","company":{"id":4282,"name":"Advantmed","domain":"advantmed.com","url":"https://alion.io/company/advantmed","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":179000,"period":"year","method":"role_country_seniority_unknown","sample_n":4486},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:07:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T18:34:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Advantmed is a leading healthcare solutions company that partners with health plans and providers to improve patient outcomes through population health, preventive care, risk adjustment, and care coordination programs. Our team is dedicated to helping members access the care they need while making a meaningful impact on healthcare quality across the United States.\nJob Title: Medical Assistant (Scheduling & Member Outreach)\nDepartment: Population Health / Care Coordination\nLocation: Remote / Call Center\nReports To: Team Leader / Operations Manager\nJob Summary\nThe Medical Assistant will support healthcare providers by contacting members, educating them on preventive healthcare benefits, and scheduling appointments for Annual Wellness Visits (AWV), preventive screenings, and primary care consultations. The role requires strong communication skills, healthcare knowledge, and the ability to engage members over the phone.\nKey Responsibilities\nMember Outreach & Scheduling\nContact members via outbound calls to schedule healthcare appointments.\nEducate members on available healthcare benefits and preventive services.\nSchedule, reschedule, and confirm appointments in the scheduling system.\nFollow up with members regarding missed appointments and callback requests.\nHandle inbound inquiries related to appointments and healthcare programs.\nAccurately document call outcomes and member interactions.\nHealthcare Coordination\nReview member eligibility and appointment requirements.\nAssist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures.\nCoordinate with provider offices and internal teams to secure appointment availability.\nEscalate clinical concerns to the appropriate healthcare professional.\nDocumentation & Compliance\nMaintain accurate member records within EMR/CRM platforms.\nEnsure HIPAA compliance and patient confidentiality.\nMeet quality, productivity, and attendance expectations.\nKey Skills\nExcellent Communication\nCustomer Service\nAppointment Scheduling\nMember Engagement\nHealthcare Knowledge\nData Entry & Documentation\nProblem Solving\nTime Management\nPerformance Metrics\nAppointments Scheduled\nContact Rate\nConversion Rate\nDecline Rate\nAttendance & Adherence\nQuality Scores\nCompliance Accuracy\nRequirements\nRequired Qualifications\nHigh School , Diploma or GED.\nMedical Assistant Certification (CMA, RMA, CCMA) preferred.\n1+ year experience in healthcare, care coordination, patient scheduling, or call center operations.\nBasic understanding of medical terminology.\nStrong verbal communication and patient engagement skills.\nProficiency in Microsoft Office and healthcare systems.\nPreferred Qualifications\nExperience with Medicare Advantage members.\nExperience in appointment scheduling, patient outreach, or population health programs.\nBilingual (English/Spanish) preferred.\nKnowledge of preventive care and healthcare benefits.\nBenefits\nCompetitive Hourly Pay\nHealth Benefits\nPaid Time Off (PTO)\n401(k) Plan","description_format":"text","description_chars":2975,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T14:07:12Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T19:50:50Z"},"pay":null,"html_url":"https://alion.io/job/advantmed-medical-assistant-scheduling-member-outreach-6723","json_url":"https://alion.io/job/advantmed-medical-assistant-scheduling-member-outreach-6723.json","meta":{"generated_at":"2026-09-23T19:50:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}