{"id":2419418,"url":"https://alion.io/job/advarra-it-support-engineer-ii","title":"IT Support Engineer II","company":{"id":2414960,"name":"Advarra","domain":"advarra.com","url":"https://alion.io/company/advarra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-13T04:17:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T08:52:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Information\nAt Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.\nCompany Culture \nOur employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.\nAt Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.\nJob Duties & Responsibilities\nProactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements.\nIdentify opportunities to improve and update software and systems.\nOther duties which may be assigned to support Advarra’s Mission Statement and Core Values\nThis position is included, and expected to participate, in a rotating schedule of on-call participants to ensure that the after-hours needs of the company are met in a reliable manner.\nLocation\nThis role is open to candidates working in one of the following locations: Bengaluru, India.\nBasic Qualifications\nBachelor’s degree or equivalent combination of education and related work experience \n3-5 years of experience in running, troubleshooting, and configuring mainly Microsoft Windows workstation products; Mac and Linux platforms are a plus.\nPreferred Qualifications \nProficient with Windows 7/10/11 operating systems, Windows Server 2016/2019/2022, Active Directory administration, Email Spam Filter management, VoIP Systems, Microsoft Office Suite\nProven experience with end point management tools or platforms, Kaseya preferred.\nFamiliar with workstation security configuration, including local and network accounts, user permission, etc. \nAdvanced knowledge of installing, configuring, troubleshooting, and administering cloud-based services including Microsoft 365, GSuite, Zoom\nExperience with networking administration (networking, IP configuration, wireless configuration) \nStrong organization, prioritization and multi-tasking skills\nWork independently; planning, organizing, scheduling and completing work within deadlines.\nMaintain a high level of confidentiality and discretion within the IT department.\nAbility to adapt to changes in technology, equipment and/or processes.\nEffective verbal and written communication skills and Customer service skills\nPhysical and Mental Requirements\nSit or stand for extended periods of time at stationary workstation\nRegularly carry, raise, and lower objects of up to 10 Lbs. \nLearn and comprehend basic instructions\nFocus and attention to tasks and responsibilities\nVerbal communication; listening and understanding, responding, and speaking \nAdvarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by central, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Clinical Trial Services (CRO)","Clinical Trial Software","Clinical Trial Sites & Recruitment"],"lifecycle":[{"event":"open","at":"2026-10-13T04:38:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/advarra-it-support-engineer-ii","json_url":"https://alion.io/job/advarra-it-support-engineer-ii.json","meta":{"generated_at":"2026-10-13T10:53:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2414960},"rest":"https://alion.io/mcp/rest/get_company?id=2414960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvarra-it-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvarra-it-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvarra-it-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advarra-it-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvarra-it-support-engineer-ii"}]}