{"id":1674258,"url":"https://alion.io/job/advarra-server-support-engineer-iii","title":"Server Support Engineer III","company":{"id":2414960,"name":"Advarra","domain":"advarra.com","url":"https://alion.io/company/advarra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"Red Hat","optional":false},{"name":"SharePoint","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-03T09:31:46Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-10T22:54:42Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Company Information\nAt Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.\nCompany Culture \nOur employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.\nAt Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.\nJob Duties & Responsibilities\nPrincipal Duties & Responsibilities\nPerform and monitor backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery is tested, and evidence of these recorded. \nPerform requested file recovery operations from backup. \nProvide telephone and remote technical assistance to Advarra internal users of Applications. \nCollect and analyze data, providing formatted reports on request. \nActs as tier 3 escalation point for service requests. \nTriage and evaluate escalated problem cases from the help desk team, determining what problem is occurring and proper steps to resolve the issue. \nReview automatically generated alerts, determining what problem is occurring and proper steps to resolve the issue. \nReview system telemetry looking for anomalies or other indicators of poor system operation, determining what problem is occurring and proper steps to resolve the issue. \nRegularly communicates status to end-users and management for impacting issues and updates communication records. \nPatch and/or upgrade firmware, operating systems, and applications by following internal work instructions and industry best practices.\nDocument the changes made, or any new process implemented. \nProject plan for any technology change/implementation. \nLifecycle management of Server OS & Applications. \nLicenses Management. \nDisaster Management. \nAutomation \nPerform common maintenance tasks by following internal work instructions. \nPerform access control changes by following internal work instructions. \nContribute updates to internal work instructions as systems or processes change. \nStays current on the business processes and system use employed by Advarra front-line employees. Follows IT Department and Advarra Procedures. \nAdminister and support Okta Identity Engine, including support of integrated applications and account lifecycle support.\nSupport critical line of business applications.\nOther duties as assigned.\nJob Requirement\nEducation - B.E/B.Tech (Preferably in Computer Science)\nCertification - MCSE & Office 365\nExperience\n5-8 years of experience with computing, troubleshooting and resolving server and application issues with an analytical approach\nKnowledge/Skills/Abilities\nDetail oriented with proven analytical skills including ability to quickly identify errors and determine the underlying systemic problems that perpetuate that category of error\nStrong research, investigation and evaluation skills\nExcellent customer service skills\nEffective and positive interpersonal skills\nExcellent written English language communication skills\nProficient at troubleshooting production issues, solving problems, and implementing updates to production software.\nProficient with Windows Server operating systems.\nFamiliar with virtualization.\nExperience working with Microsoft Active Directory: creating accounts, groups, resetting passwords, troubleshooting group policy.\nExperience with Microsoft Office 365, Exchange Online, and SharePoint Online.\nAwareness of AWS EC2, EBS, VPC, and ELB technologies.\nFamiliar with Red Hat and Ubuntu Linux operating systems, Linux’s Bash shell and associated command line tools.\nFamiliarity with Ansible or other task automation tools.\nFamiliarity with TCP and UDP network protocols, basic network troubleshooting.\nWorking knowledge of Change Management principles and best practices.\nExperience and familiarity with common desktop computing software, including word processors, spreadsheets, e-mail clients, web browsers, & presentation tools\nProficient in Microsoft Office Suite \nLocation\nThis role is open to candidates working hybrid in Bengaluru.\nPhysical and Mental Requirements\nSit or stand for extended periods of time at stationary workstation\nRegularly carry, raise, and lower objects of up to 10 Lbs. \nLearn and comprehend basic instructions\nFocus and attention to tasks and responsibilities\nVerbal communication; listening and understanding, responding, and speaking \nAdvarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identify), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.","description_format":"text","description_chars":5777,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Clinical Trial Services (CRO)","Clinical Trial Sites & Recruitment"],"lifecycle":[{"event":"open","at":"2026-10-02T07:45:19Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.271,"p_room":0.35,"age_days":36,"expected_fill_days":10,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/advarra-server-support-engineer-iii","json_url":"https://alion.io/job/advarra-server-support-engineer-iii.json","meta":{"generated_at":"2026-10-11T01:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2143,"day_limit":5000,"remaining_today":2857,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2414960},"rest":"https://alion.io/mcp/rest/get_company?id=2414960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvarra-server-support-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvarra-server-support-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvarra-server-support-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advarra-server-support-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvarra-server-support-engineer-iii"}]}