Senior Implementation Lead

Job Title : ServiceNow Senior Implementation Lead - FSM/CSM

Total Experience : 5 - 10 years

Responsibilities :

- Work on ServiceNow-based projects.

- Design and implement complex solutions to meet customer requirements.

- Configure and implement custom applications/modules.

- Align closely with peers to ensure delivery on time, on budget, on scope.

- Support teams working in other domains to satisfy integration needs.

- Enable junior technical staff by providing designs, code reviews, best practices, solution advice etc.

Requirements :

- Strong understanding of ServiceNow platform architecture, applications and modules.

- Hands on Experience with Field Service Management Implementations and Mobile Agent App Customization.

- Minimum of 3 years of ServiceNow implementation experience in complex environments (CSM/FSM).

- Minimum of 5+ years of technology experience, including development, implementation, and maintenance of large-scale systems.

- Proficient in all phases of the Application Development lifecycle with experience in an agile environment.

- Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.

- Ability to work independently and manage multiple task assignments.

- Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.

- Eagerness to mentor junior staff.

- ServiceNow certifications are preferred.

- Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.

Qualifications :

- B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)

- MCA/M.Tech (Computer Science)

Skills

ServiceNow, ServiceNow FSM, Knowledge Management, CSM/CSPO, ServiceNow Integration, ServiceNow Implementation