{"id":1127831,"url":"https://alion.io/job/adventhealth-contact-center-representative-1","title":"Contact Center Representative 1","company":{"id":183240,"name":"AdventHealth","domain":"adventhealth.com","url":"https://alion.io/company/adventhealth-2","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":82,"ghost_share":0,"stale_share":0,"repost_share":0.049,"time_to_fill_p50_days":5,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-22T22:43:49Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-25T01:17:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our promise to you:\nJoining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.\nAll the benefits and perks you need for you and your family:\nBenefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance\n\nPaid Time Off from Day One\n\n403-B Retirement Plan\n\n4 Weeks 100% Paid Parental Leave\n\nCareer Development\n\nWhole Person Well-being Resources\n\nMental Health Resources and Support\n\nPet Benefits\n\nSchedule:\nFull timeShift:\nDay (United States of America)Address:\n2600 Westhall LnCity:\nMaitlandState:\nFloridaPostal Code:\n32751Job Description:\nBuilds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.\n\nMeets daily, weekly, and monthly qualitative and quantitative performance metrics.\n\nTrains effectively in multiple and complex scheduling processes.\n\nAccurately schedules patients for medical office visit appointments and hospital procedures.\n\nTransfers callers to appropriate departments or locations when necessary.\n\nKnowledge, Skills, and Abilities:\nProficient with computer programs: Email, PowerPoint, Excel, Word. [Required]\nDemonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]\nStrong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]\nAbility to deal with data that is of a sensitive and confidential nature. [Required]\nAbility to work independently and in a team environment. [Required]\nEducation:\nHigh School Grad or Equiv [Required]\nField of Study:\nNone Required\nWork Experience:\n1+ experience as a lead role in a medical setting or other health care related role. [Preferred]\n1+ experience as a ma-c or licensed nurse. [Preferred]\nExperience in various clinical areas inpatient or outpatient practices [Preferred]\nAdditional Information:\nNone Required\nLicenses and Certifications:\nNone Required\n Physical Requirements: (Please click the link below to view work requirements)\nPhysical Requirements - https://tinyurl.com/23km2677\nPay Range:\n$16.02 - $25.63Background Screening Requirement (Florida Law)\nCertain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.\nApplicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:\nhttps://info.flclearinghouse.com/\nThis facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.","description_format":"text","description_chars":3029,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Emergency Medicine","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-22T22:43:49Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adventhealth-contact-center-representative-1","json_url":"https://alion.io/job/adventhealth-contact-center-representative-1.json","meta":{"generated_at":"2026-09-25T04:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4814,"day_limit":5000,"remaining_today":186,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}