{"id":3982003,"url":"https://alion.io/job/adventist-health-patient-experience-concierge-full-time-regular-variable-shift","title":"Patient Experience Concierge (Full-time regular, Variable Shift)","company":{"id":1818648,"name":"Adventist Health","domain":"adventisthealth.org","url":"https://alion.io/company/adventisthealth-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":61,"ghost_share":0,"stale_share":0.951,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulare, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:27:32Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T07:58:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Centrally located within the heart of California, Adventist Health Tulare has been serving the Central Valley since 2018. We are comprised of a 108-bed acute care hospital, emergency department and provide primary and specialty care services to best serve our community. Tulare is situated in a delightful and geographically diverse region. There are a variety of opportunities for all-season outdoor recreation such as camping, hiking, water and snow skiing, fishing and boating. It is also within an hour's travel time to Yosemite, Sequoia and Kings Canyon National Parks. In addition to the beautiful landscape, it also offers a great cost of living and close-knit communities.\nJob Summary:\nProvides exceptional service to the Adventist Health patient population. Greets and navigates patients and their guests in registration lobby. Aids patients checking-in for services and expedites patient flow.\nJob Requirements:\nEducation and Work Experience:\nHigh School Education/GED or equivalent: Preferred\nAssociate’s/Technical Degree in hospitality or equivalent combination of education/related experience: Preferred\nThree years' patient access, hotel, restaurant, retail, or customer service experience: Preferred\nPrevious Patient Access experience: Preferred\nEssential Functions:\nWelcomes patients and family members in a professional manner. Follows AIDET guidelines in all interactions with the patient and ensures adherence to the patient experience expectations. Promotes and demonstrates excellent customer service.\nOversees the daily activities of the front desk and lobby areas including tidiness of the area. Greets patients upon arrival, and navigates patient flow. Assists with check in process; monitors patient registration fast track tracker.\nTracks length of time that a patient has been waiting and escalates those wait times to the appropriate leaders, allowing for the patient to be seen at their scheduled appointment time. Keeps the patient well informed of any potential delays while they are sitting in the lobby.\nProvides patient flow updates to patient access leadership. Assists in resolving real-time patient concerns.\nAnticipates the patient's and family members' needs and be empowered to address these needs in real-time where applicable.\nPerforms other job-related duties as assigned.\nOrganizational Requirements:\nAdventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.\nAdventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.","description_format":"text","description_chars":2917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-09T20:04:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/adventist-health-patient-experience-concierge-full-time-regular-variable-shift","json_url":"https://alion.io/job/adventist-health-patient-experience-concierge-full-time-regular-variable-shift.json","meta":{"generated_at":"2026-11-11T10:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18842,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1818648},"rest":"https://alion.io/mcp/rest/get_company?id=1818648"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadventist-health-patient-experience-concierge-full-time-regular-variable-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadventist-health-patient-experience-concierge-full-time-regular-variable-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadventist-health-patient-experience-concierge-full-time-regular-variable-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adventist-health-patient-experience-concierge-full-time-regular-variable-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadventist-health-patient-experience-concierge-full-time-regular-variable-shift"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3982003}},{"tool":"search_jobs","arguments":{"company":"adventisthealth.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3982003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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