{"id":3151934,"url":"https://alion.io/job/adventist-health-telephone-operator-per-diem-variable-shift","title":"Telephone Operator - Per Diem, Variable Shift","company":{"id":1818648,"name":"Adventist Health","domain":"adventisthealth.org","url":"https://alion.io/company/adventisthealth-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":63,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marysville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T20:09:26Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T01:08:01Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Centered in the heart of Yuba-Sutter County, Adventist Health and Rideout has been one of the area's leading healthcare providers since 1907. We are comprised of a 221-bed hospital, 21 physician clinics, home care services, comprehensive cancer care and a vast scope of award-winning services located throughout Marysville and the surrounding areas. The allure of Marysville's community is complimented by its proximity to major metropolitan cities in the Bay Area and Sacramento, as well as just a quick drive to Lake Tahoe.\nJob Summary:\nOperates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.\nJob Requirements:\nEducation and Work Experience:\nHigh School Education/GED or equivalent: Preferred\nAssociate’s/Technical Degree or equivalent combination of education/related experience: Preferred\nCustomer service call center experience: Preferred\nEssential Functions:\nAnswers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.\nOperates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.\nMonitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required. Verifies and updates on-call lists.\nAssists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.\nOrients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.\nPerforms other job-related duties as assigned.\nOrganizational Requirements:\nAdventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.\nAdventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. 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