{"id":1273921,"url":"https://alion.io/job/adventus-customer-success-manager","title":"Customer Success Manager","company":{"id":3802279,"name":"Adventus","domain":"adventus.com","url":"https://alion.io/company/adventus-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T08:03:04Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-26T08:34:57Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.\nWe help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.\nWith our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.\nJob Responsibilities\nLead and drive the customer success for assigned accounts\n\nAccountable for the success of projects implementation for assigned contracts\n\nManage and communicate with key holders on daily operational support\n\nMonitor and ensure SLAs are met, issues escalated and prioritized\n\nAct as the point of contact for service delivery\n\nResponsible for service delivery of account and prioritization of work requests\n\nManage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the onboarding of service/equipment\n\nProvide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business\n\nIdentify operational gaps and drive to ensure closure, both internally and externally\n\nMaintain long term healthy customer relationships, acting as the bridge between clients and internal teams\n\nWork on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives\n\nEnsure delivery to cost plan\n\nAny other ad-hoc duties as required or assigned\n\nJob Requirements\nBachelor's Degree in any discipline\n\nExcellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers) and comfortable with stakeholder management\n\nPossess 1-2 years of relevant customer success experience/client-facing experience\n\nAbility to multi-task, and comfortable handling a large portfolio of customer accounts\n\nAdvantageous to possess business acumen, customer focus and financial management skills\n\nSelf-motivated and proactive in resolving issues and identifying new opportunities on the account\n\nEffective interpersonal skills, both written and presentation\n\nStrong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems","description_format":"text","description_chars":2417,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Coworking & Shared Office"],"lifecycle":[{"event":"open","at":"2026-09-26T00:55:03Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.687,"p_room":0.75,"age_days":10,"expected_fill_days":15,"reasons":["conf:4","win:late","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adventus-customer-success-manager","json_url":"https://alion.io/job/adventus-customer-success-manager.json","meta":{"generated_at":"2026-09-27T03:00:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2752,"day_limit":5000,"remaining_today":2248,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}