{"id":816737,"url":"https://alion.io/job/adverity-service-support-specialist","title":"Service Support Specialist","company":{"id":7834,"name":"Adverity","domain":"adverity.com","url":"https://alion.io/company/adverity","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BG","PL"],"hiring_countries_total":2,"salary":{"min":25000,"max":35000,"currency":"EUR","period":"year","gross":null,"usd_annual":39310},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Zendesk","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-23T22:23:44Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"We are looking for a Service Support Specialist (Night Shift), who will support our customers during LATAM business hours (17:00 - 01:00 Local Time). You will act as a technical expert during your shift, driving resolution of complex software issues and partnering with support agents to ensure timely, high-quality customer outcomes.\nThis is a full-time night shift position based remotely in Bulgaria or Poland.\nSome of the things you’ll work on:\nTechnical Support & Knowledge Sharing: Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting. Share best practices and insights to help agents continuously improve their approach.\n Advanced Troubleshooting: Actively own and resolve complex customer cases via email and video calls. You will deep-dive into product usage, operational matters, and technical integrations (APIs) to provide tailored solutions.\nConsultative Partnership: Act as a solution partner for clients, analysing usage patterns and helping them maximise product adoption through guidance on best practices.\nKnowledge Management: Identify recurring trends during the night shift to refine help documentation and validate the accuracy of AI-powered support tools.\nWe’re excited if you have:\nPrevious experience in a 2nd line B2B support role within a SaaS product company.\nA consultative mindset with genuine empathy.\nOutstanding written and verbal communication skills, with the ability to build trust and rapport. Strong proficiency in English is required.\nExperience with support ticketing systems such as Zendesk.\nExcellent prioritisation and multitasking skills, with the ability to manage real-time workloads effectively.\nNice to have:\nExposure to web technologies and related stacks (API, ETL, SQL), with confidence troubleshooting technical integrations.\nExperience with ETL / data analytics platforms.\nWhy you'll love it here:\nInternal shares program (EDPP)\nBudget for job relevant training\nSustainable merch for all employees\nAdverity Social Responsibility Days (+2 days paid off)\nAre you ready to apply?\nThe base salary we offer for this position is €25,000.00 - €35,000.00 per year depending on location and experience.\nApply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!","description_format":"text","description_chars":2305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Integration & ETL Tools","Marketing Analytics & Attribution","Spreadsheets & Reporting Automation"],"lifecycle":[{"event":"open","at":"2026-09-12T11:36:33Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.44,"age_days":73,"expected_fill_days":58,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":39310,"is_top_pay":false},"html_url":"https://alion.io/job/adverity-service-support-specialist","json_url":"https://alion.io/job/adverity-service-support-specialist.json","meta":{"generated_at":"2026-10-24T01:54:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3088,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7834},"rest":"https://alion.io/mcp/rest/get_company?id=7834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadverity-service-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadverity-service-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadverity-service-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adverity-service-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadverity-service-support-specialist"}]}