{"id":3217366,"url":"https://alion.io/job/adversus-customer-success-manager-csm","title":"Customer Success Manager (CSM)","company":{"id":1872334,"name":"Adversus","domain":"adversus.io","url":"https://alion.io/company/adversus-io","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aarhus, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-24T13:57:35Z","employer_posted_date":null,"last_verified_at":"2026-10-24T13:57:35Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Manager (CSM) – AdversusHelp Customers Succeed. Drive Growth. Build Long-Term Relationships.\nAt Adversus, we're on a mission to help ambitious sales organizations create more conversations, book more meetings, and generate more revenue through our leading sales platform.\nWe're looking for a Customer Success Manager who is passionate about building strong customer relationships, driving commercial growth, and managing projects. You combine a customer-centric mindset with strong commercial awareness, helping customers maximise product value, strengthen retention, and identify growth opportunities. You are a team player who thrives in a fast-paced SaaS environment and takes initiative in improving processes and strengthening day-to-day operations.\n\nAbout AdversusAdversus is a rapidly growing SaaS company that provides a powerful sales engagement platform used by sales teams across Europe and beyond. Our platform enables companies to streamline sales activities, improve productivity, and create measurable results.\nWe combine innovative technology with a customer-first mindset, helping our clients scale their sales efforts while maintaining high-quality customer interactions.\n\nThe RoleAs Customer Success Manager at Adversus, you will play a key role in our Revenue organisation, owning the commercial relationships with your customer portfolio and driving retention, development, and growth.\nWorking closely with Sales and our Customer Experience (CX) team, you will ensure a seamless customer journey from onboarding and adoption to acceleration and expansion. You will help customers achieve their desired outcomes, maximise platform adoption, and identify opportunities for growth and long-term partnerships.\nYou will report to the Head of Customer Success and be based at our headquarters in Aarhus.\n\nWhat You'll Be DoingCustomer Management \nManage a portfolio of SMB and mid-market customers, building strong relationships with key stakeholders.\n\nLead onboarding projects, drive product adoption, and help customers achieve value realisation\n\nMonitor customer health, proactively address risks, and drive retention and growth.\n\nGrowth & Revenue Expansion\nIdentify upsell and cross-sell opportunities within existing accounts.\n\nConduct regular business reviews to identify growth opportunities and accelerate customer success.\n\nHelp customers discover new ways to leverage the Adversus platform.\n\nCustomer Advocacy and Collaboration\n\nAct as the voice of the customer internally.\n\nCollaborate with Sales and CX to deliver a seamless customer experience.\n\nCollect and share customer success stories, case studies, and references\n\nWhat We're Looking ForRequired Qualifications\n2+ years of experience in Customer Success, Account Management, Customer Growth, Project Management or a similar customer-facing SaaS role.\n\nStrong commercial mindset with experience driving customer retention and expansion.\n\nExcellent communication and presentation skills in English.\n\nAbility to build trust and influence stakeholders at multiple levels.\n\nExperience managing multiple accounts simultaneously.\n\nStrong organizational and project management skills.\n\nNice to Have\nExperience working with sales technology, CRM systems, or sales engagement platforms.\n\nKnowledge of outbound sales, lead generation, or B2B SaaS environments.\n\nExperience working with HubSpot, Salesforce, or similar platforms.\n\nAdditional European languages are a plus.\n\nWho You AreCustomer-centric and relationship-driven.\n\nCommercially minded with a passion for helping customers grow.\n\nProactive and solution-oriented.\n\nCurious and eager to learn.\n\nComfortable working in a dynamic scale-up environment.\n\nTeam player who enjoys collaborating across departments.\n\nWhat We OfferCompetitive salary and performance-based bonus structure.\n\nOpportunity to join a fast-growing international SaaS company.\n\nSignificant responsibility and influence on customer success strategy.\n\nCareer development opportunities in Customer Success and Revenue Operations.\n\nA flexible and collaborative work environment built on trust and ownership\n\nA talented, ambitious, and collaborative team\n\nModern office environment and regular social events.\n\nLocation\n📍 Aarhus, Denmark\n\nReady to Join Us?\nIf you're excited about helping customers succeed while driving growth in a fast-moving SaaS company, we'd love to hear from 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