{"id":3575841,"url":"https://alion.io/job/advocate-health-application-analyst-genesys","title":"Application Analyst-Genesys","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":361,"ghost_share":0.003,"stale_share":0,"repost_share":0.066,"time_to_fill_p50_days":6,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":252},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T07:28:15Z","board_verified":false,"closed_at":"2026-11-03T07:28:15Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Department:\n12207 Enterprise Corporate - Contact Center ApplicationsStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nM-F 8:00-5:00pm cst with on-call and holiday rotation\nPreferred: Speech and Voice Analytics, Call Flow Architect design and Implementation.\nPay Range:\n$35.50 - $53.25Major Responsibilities:\nIdentify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned application(s). Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.\nPrepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions. Evaluate whether a proposed solution meets the business and clinical needs.\nTranslate user requirements into functional and technical design specifications and reviews with the user to insure accuracy. Prioritize requirements based on business needs and discuss the technological impact of business requirements.\nPerform applicable system(s) configuration that meets business requirements.\nDevelop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.\nProvide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project.\nMonitor system functionality and clinical and business processes instituting changes as needed.\nEffectively explains the functioning of the assigned application(s) and related systems to the users. Assists users with using the full functionality of the application(s) and process flow.\nDevelop and maintain product documentation including: current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines. Completes all appropriate change and quality control documentation using department standards.\nCommunicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s). Manages multiple requests from multiple users and balances priorities. Schedules and manages application version upgrades for assigned applications. Resource for assigned application(s). Assist with support and troubleshooting as needed. Respond to user calls as necessary.\nLicensure, Registration, and/or Certification Required:\nNone Required.\n Education Required:\nBachelor's Degree (or equivalent knowledge) in Computer Science or related field.\nExperience Required:\nTypically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.\nPreferred remote locations in IL, WI, NC, GA\nFully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.\nNo relocation, No Sponsorship or transfer of visa for this position now or in the future\nKnowledge, Skills & Abilities Required:\nExperience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design.\nExperience in Healthcare applications.\nProject management experience with ability to use project management software.\nAbility to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills.\nOrganizational and analytical skills. Strong problem and issue resolution skills.\nStrong written and oral communication skills.\nAbility to work closely with health care application users, vendors, and technical professionals.\nDemonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures.\nDemonstrated understanding of technical components and how they relate to applications.\n Physical Requirements and Working Conditions:\nMust have ability to perform a considerable amount of work related travel (approximately 30% of time) and therefore may be exposed to road and weather hazards.\nExposed to normal office environment.\nMust operate all equipment necessary to perform the duties of the job.\nMust be able to lift up to 40 lbs. occasionally.\nSits the majority of the workday; also lifts, reaches, and bends throughout.\nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.","description_format":"text","description_chars":7569,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-31T21:15:42Z"},{"event":"close","at":"2026-11-03T07:28:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/advocate-health-application-analyst-genesys","json_url":"https://alion.io/job/advocate-health-application-analyst-genesys.json","meta":{"generated_at":"2026-11-03T17:33:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13894},"rest":"https://alion.io/mcp/rest/get_company?id=13894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvocate-health-application-analyst-genesys"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvocate-health-application-analyst-genesys"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvocate-health-application-analyst-genesys"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advocate-health-application-analyst-genesys\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvocate-health-application-analyst-genesys"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3575841}},{"tool":"search_jobs","arguments":{"company":"advocatehealth.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3575841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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