{"id":1191041,"url":"https://alion.io/job/advocate-health-communications-operator-2","title":"Communications Operator","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":273,"ghost_share":0.004,"stale_share":0,"repost_share":0.084,"time_to_fill_p50_days":7,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6679},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:48:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T20:16:23Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Department:\n11594 Advocate Good Shepherd Hospital - TelecommunicationsStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n32Schedule Details/Additional Information:\novernights, some evening shifts and some weekends. some holidays included.\nPay Range:\n$18.85 - $28.30Major Responsibilities:Answer all incoming/internal calls on the AMCOM/Alcatel system. Direct calls to the appropriate department/individual. Aid callers dialing out.\nRespond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor cameras and notify Public Safety if necessary.\nPage hospital personnel upon request. Overhead page to announce emegencies, codes, drills, etc. Exchange/troubleshoot broken pagers as needed and maintain database.\nPerform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms. Log and report trouble in to the Telecom analyst and/or AMCOM.\nProvide documentation on various logs, reports, projects, etc.\nMaintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.\nEducation/Experience Required:\nHigh school diploma or equivalent. 1 year experience\nKnowledge, Skills & Abilities Required:\nAbility to speak English fluently. Good communication skills. Good keyboarding skills. Must type 30 wpm preferred\nNone\nPhysical Requirements and Working Conditions:\nAbility to see/utilize information from board, screens, over-head monitors and alarm panels. Must be detail oriented. Ability to work in a fast-paced environment. Must be a good multi-tasker. Must be patient and compassionate with callers. Must be able to sit thru shift.\nIf position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.\nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.","description_format":"text","description_chars":5105,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-24T16:48:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.325,"p_room":0.35,"age_days":22,"expected_fill_days":7,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/advocate-health-communications-operator-2","json_url":"https://alion.io/job/advocate-health-communications-operator-2.json","meta":{"generated_at":"2026-10-18T21:33:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13894},"rest":"https://alion.io/mcp/rest/get_company?id=13894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadvocate-health-communications-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadvocate-health-communications-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadvocate-health-communications-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/advocate-health-communications-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadvocate-health-communications-operator-2"}]}