{"id":2054534,"url":"https://alion.io/job/advocate-health-language-access-partnerships-program-manager-2","title":"Language Access Partnerships Program Manager","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":306,"ghost_share":0.003,"stale_share":0,"repost_share":0.075,"time_to_fill_p50_days":7,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Macon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T23:09:40Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T14:24:20Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Department:\n11604 Enterprise Corporate - Language ServicesStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nM-F, 8:00a - 5:00p\nRemote role - Preferred remote locations in GA, IL, NC, WI\nAdvocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.\nPay Range:\n$51.05 - $76.60Prefer an applicant from one of our enterprise states: GA, IL, NC, WI that meet the specific requirements listed below.\nEducation\nBachelor's degree required in business, supply chain management, healthcare administration, or related field.\nCertification / License\nVendor management, procurement, or contract management certifications preferred.\nWork Experience\nTypically requires 7+ years of progressive experience in vendor management, procurement, or healthcare contract management.\nMajor Responsibilities\nLead the enterprise vendor management strategy and program for all language services vendors. \nOversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors. \nMonitor vendor performance against established SLAs, quality standards, and contractual requirements. \nDrive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis. \nManage third-party interpreter agency relationships to ensure quality, reliability, and compliance. \nDevelop and maintain vendor scorecards, performance dashboards, and regular business review processes. \nEnsure vendor compliance with organizational standards, regulatory requirements, and credentialing policies. \nCoordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management. \nManage vendor onboarding, credentialing, and ongoing compliance verification processes. \nNegotiate contracts, amendments, and service level agreements with vendor partners. \nAnalyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact. \nCollaborate with legal, procurement, and compliance teams on vendor contracting and risk management. \nReport on vendor performance, cost trends, and program effectiveness to AVP leadership. \nDrive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans. \nKnowledge / Skills / Abilities\nExpert vendor management skills including selection, contracting, performance monitoring, and relationship management. \nStrong contract negotiation skills with experience managing service level agreements. \nCost optimization and financial analysis skills including rate analysis and volume management. \nVendor performance measurement skills with experience building scorecards and dashboards. \nKnowledge of healthcare vendor compliance requirements including credentialing and regulatory standards. \nStrong stakeholder management skills for coordinating across operations, legal, and procurement teams. \nData analysis skills for vendor cost analysis, utilization reporting, and ROI assessment. \nRisk management skills for vendor compliance, contract compliance, and business continuity. \nStrong communication and negotiation skills for vendor interactions and leadership reporting. \nProject management skills for managing vendor onboarding, transitions, and program improvements. \nPreferred Job Requirements \nEducation\nMaster's degree in business administration, supply chain management, or healthcare administration.\nCertification / License\nCertified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), or similar credentials.\nExperience\n7+ years of vendor management experience in healthcare with enterprise-scale program management.\nKnowledge / Skills / Abilities\nExperience managing language services vendor programs for large healthcare organizations. \nExperience with vendor risk management and business continuity planning. \nKnowledge of language services industry including interpreter agency operations and market dynamics. \nExperience with strategic sourcing and vendor portfolio optimization. \nExperience driving vendor quality improvement through structured performance management programs. \nStrategic Impact & Value Creation\nInnovation & Continuous Improvement\nDrive vendor management innovation including strategic sourcing, platform optimization, and market intelligence. \nEvaluate emerging vendor capabilities and technologies that enhance service delivery and operational efficiency. \nLead vendor partnership initiatives that advance language services capabilities and competitive positioning. \nRevenue Impact & Financial Stewardship\nOwn vendor cost management with accountability for contract negotiations, cost optimization, and financial performance. \nDevelop strategic vendor sourcing approaches that balance cost, quality, and coverage across the enterprise. \nAnalyze vendor economics and recommend portfolio optimization strategies that improve financial outcomes. \nOperational Excellence & Efficiency\nEstablish vendor management standards and performance monitoring that ensure quality, reliability, and compliance. \nManage vendor performance against SLAs and drive continuous improvement through structured management programs. \nCoordinate vendor escalation and coverage gap management in partnership with control tower operations. \nPatient Experience & Language Access\nEnsure vendor quality standards support consistent, high-quality interpretation services that meet patient and clinician needs. \nMonitor vendor performance on language diversity and access to support equitable interpretation across all languages. \nPhysical Requirements and Working Conditions\nWork requires use of telephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking, emotional intelligence, and the ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Work is hybrid and requires the flexibility of working from home office as well as other Advocate Health work locations as required by services provided.\n\nDISCLAIMER\nAll responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.\nThis job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. 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