{"id":3203235,"url":"https://alion.io/job/advocate-health-operations-associate-ii-epic-workqueue","title":"Operations Associate II - Epic Workqueue","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":316,"ghost_share":0.003,"stale_share":0,"repost_share":0.073,"time_to_fill_p50_days":7,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":169},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T21:00:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Department:\n13382 Enterprise Corporate - Charlotte Accounting: Rodney BallStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nFulltime, Dayshift, Monday - Friday and this role will be fully remote.\nFully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY\nNo relocation and no sponsorship or transfer of visa for this position now or in the future.\nPay Range:\n$28.55 - $42.85Major Responsibilities:\nCollects, reviews, and analyzes data related to assigned projects.\nConducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.\nActs as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.\nDocuments process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.\nUses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.\nManages several projects at the same time.\nTrains teammates on various operational systems and/or new functionality through implementations as necessary.\nInteracts with providers, team members, and practice managers and implements stated organizational goals.\nLicensure, Registration, and/or Certification Required:\nNone Required.\nEducation Required:\nAssociates Degree\nExperience Required:\n2years practice operations experience or 4 years of related clerical or clinical practice experience required.\nPreferred Experience:\nEpic Workqueue experience or Epic backend experience.\nStrong attention to detail\nWritten and verbal communication\nTime management\nPhysical Requirements and Working Conditions:\nWork is performed in an open office with some partitioned areas.\nWork is generally performed at a desk using telephone and computer entry.\nTravel to other facilities and practices in teammate's vehicle is required on a regular basis.\nEach teammate has the responsibility to work in a safe manner.\nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. 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