{"id":1150796,"url":"https://alion.io/job/advocate-health-patient-service-representative-i-2","title":"Patient Service Representative I","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":161,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":8,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Bend, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":3371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:33:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T23:43:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Department:\n09122 AAH West Bend South - Front End StaffStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nThere is no set schedule for this position, as of yet. This position would mostly be an in-clinic float position covering, covering both front desk and visit closing teammates for leaves of absence, vacancies and PTO at our location on Gateway Ct. This location includes an Urgent Care, so hours would be scheduled between 7:00am-8:00pm, Monday through Friday. This position would also include potential weekend hours on Saturday and Sunday from 7:45am-6:30pm. This position would also include potential hours at our location on Valley Ave anywhere from 7:00am-7:30pm.\nPay Range:\n$19.80 - $29.70Major Responsibilities:\nCreates the initialelectronic health record that serves as the foundation of the patient medical record that is utilizedby all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identifya patient prior to the delivery of patient care to ensure patient safety.\nChecks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurateinformation at the point of registration helps ensure timelypayment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regardingpatient personal/financial information and medical records in accordance withthe Health Insurance Portability and Accountability Act (HIPAA).\nKnows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibilityis needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.\nHas knowledge of which rules, forms and questions must be enforced to make sure AAH remainscompliant with government agencies and regulations. Examples are:HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.\nMay schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regardingtest preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary.May educate and support patients with the patient portal/app.\nCreates a welcoming and professional environment for our patients and visitors by demonstratingextraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.Proactively communicates issues involving customer service and process improvement opportunities to management.Offersvarious assistanceto patients to include:arranging transportation needs, providing directions, locatinga wheelchair, coordinating interpreter services, etc.May be responsible fore-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasketmessages via the electronic health record, and following direction from the clinical team for emergent needs.\nMonitors and works assigned electronic health record work queues, following the department’s approved process.\nMay assistdepartment leadership with orientation and training.\nLicensure, Registration, and/or Certification Required:\nNone Required.\nEducation Required:\nHigh School Diploma or GED.\nExperience Required:\nNone Required.\nKnowledge, Skills & Abilities Required:\nDemonstrate the Advocate Health purpose, valuesand behaviors.\nAbility to work in a high profile and high stress area, working independently to set and meet deadlines, multitaskand prioritize work. Must be able to manage high-volumeworkloads with many interruptions in a fast-paced environment without direct supervision.May be cross-trainedacross various specialtiesand provide staffing support as needed.\nStrong attention to detail and accuracy.\nExcellent customer service skills in a variety of situations. Must have excellent service recovery skills.\nDemonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.\nExcellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staffand physicians in a pleasant professional demeanor.\nEducate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.\nInteract with physicians and their staff to resolve issues related to the patient care.\nCollect and manage payments including cash payments, if applicable,and follow security related to cash handling.\nStrong understanding and comfort level with computer systemsandproficienttyping skills. Demonstrated technical proficiencyincluding experience with electronic email, Microsoft Office, internet browser and phone technology.\nAbility to handle sensitive and confidential information according to internal policies.\nExcellent organizational skills.\nDemonstrated ability to effectively act as a resource to other teammates.\nPhysical Requirements and Working Conditions:\nThis position may require travel, therefore, will be exposed to weather and road conditions.\nOperates all equipment necessary to perform the job.\nExposed to a normal office environmentwith significant patient and public contact. May be exposed to ill or contagious patients.\nMust be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.\nFrequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.\nMust be able to push/pull up to 50 lbs. with assistance.\nSensory requirements include vision, hearing and touch. Must also be able to speak clearly.\nMust be able to use hands with fine motor skills for keyboard data entry.\nDISCLAIMER\nAll responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.\nThis job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.","description_format":"text","description_chars":10070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Parental leave","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-23T17:33:25Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/advocate-health-patient-service-representative-i-2","json_url":"https://alion.io/job/advocate-health-patient-service-representative-i-2.json","meta":{"generated_at":"2026-09-25T03:41:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4013,"day_limit":5000,"remaining_today":987,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}