{"id":1191043,"url":"https://alion.io/job/advocate-health-patient-service-representative-i-3","title":"Patient Service Representative I","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":161,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":8,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:48:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:43:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Department:\n01450 HC Davis Sabino Pediatrics 85 John Maddox Connector - Pediatrics: GeneralStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nMonday-Friday 8 AM-5 PM\nPay Range:\n$19.80 - $29.70Major Responsibilities:\nGreetspatients arriving for their appointments. Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.\nEnsures all patient demographic and insurance information is complete and accurate\nCompletes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred\ninsurance benefits. Obtains, calculatesand collects the patient’s out of pocketfinancial liability. Requests and collects past due and present balances or estimates due\nFollows the Financial Clearance policy for non-urgent patient services if financial clearance hasnot been completed or authorization has not been obtained, when appropriate\npatients in need of financial assistanceand refers patients to Financial Counselor\nPerforms visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additionalpatient responsibility (when applicable) and providing patient with appropriate documents.\nMaintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiringpre-authorization/referral and a list of current accepted insurance plans.\nProactively communicates issues involving customer service and process improvement opportunities to management\nMeets productivity requirements to ensure excellent service is provided to customers\nMeets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.\nMaintains excellent public relations with patients, families, and clinical staff as well as demonstratesa willingness and ability to work collaboratively with others for concise and timelyflow of information\nLicensure, Registration, and/or Certification Required:\nNA\nEducation Required:\nHigh school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. \nWork Experience Required:\nNA\nKnowledge, Skills & Abilities Required:\nAbility to identify and understand issues and problems. Examines data and draws logical conclusions based on information available \nKnowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements \nMathematical aptitude, effective oral and written communication skills and critical thinking skills \nUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. \nAbility to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation \nAbility to handle sensitive and confidential information according to internal policies \nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals \nExperience with Microsoft Outlook, Word and Excel and ADT software \nAbility to write routine correspondence, calculate figures and amounts such as discounts and percentages \nMust be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work \nPhysical Requirements and Working Conditions:\nExposed to a normal office environment. \nMust be able to sit the majority of the workday. \nOccasionally lifts up to 10 lbs. \nOperates all equipment necessary to perform the job \nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.","description_format":"text","description_chars":6792,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-24T16:48:48Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T00:04:18Z"},"pay":null,"html_url":"https://alion.io/job/advocate-health-patient-service-representative-i-3","json_url":"https://alion.io/job/advocate-health-patient-service-representative-i-3.json","meta":{"generated_at":"2026-09-25T00:04:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":97,"day_limit":5000,"remaining_today":4903,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}