{"id":1171769,"url":"https://alion.io/job/advocate-health-pre-service-scheduler-i","title":"Pre-Service Scheduler I","company":{"id":13894,"name":"Advocate Health","domain":"advocatehealth.org","url":"https://alion.io/company/advocatehealth","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":161,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":8,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:03:52Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:53:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Department:\n10336 Enterprise Revenue Cycle - Revenue Cycle SchedulingStatus:\nFull timeBenefits Eligible:\nYesHours Per Week:\n40Schedule Details/Additional Information:\nFully Remote\nHours of Operation:\nMonday - Friday 9:30am 6:00pmCST\nEvery other Saturday 07:30am 4:00pmCST\n\nTraining Hours M-F 8-430pmCST 12-14 weeks\nPay Range:\n$21.85 - $32.80Advocate Aurora Health candidates must live in these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL*, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY\nMajor Responsibilities: \nAccurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered. \nAccurately enters all required patient Registration data (i.e. demographic, insurance, contacts). Ensures patients are registered within time frame set by policies.\nCompletes the Medicare Questionnaire for all Medicare patients. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. \nProvides patients/customers with accurate preparation and arrival instructions prior to exam.\nAccurately obtains and transcribes orders for scheduled outpatient exams.\nParticipates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.\nAttends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required. \nSeeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.\nParticipates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency. Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required. Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area. Actively participates in group projects to problem solve department issues. \nKnowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner. \nMaintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines. \nInforms customers of insurance requirements, pre-payment financial obligations and handles financial transactions.\nEducation/Experience Required:\nEducation Required: High School Graduate. Experience Required: Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting. \nKnowledge, Skills & Abilities Required:\nKnowledge, Skills & Abilities Required: Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work. Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available. General computer knowledge. \nLicensure, Registration and/or Certification Required: None Required. \nPhysical Requirements and Working Conditions: \nPhysical Requirements and Working Conditions: Must be able to comply with remote work standards. Must be able to sit the majority of the workday. May include intermittent light travel. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. \nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.\nOur Commitment to You:\nAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:\nCompensation\nBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training\n\nPremium pay such as shift, on call, and more based on a teammate's job\n\nIncentive pay for select positions\n\nOpportunity for annual increases based on performance\n\nBenefits and more\nPaid Time Off programs\n\nHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability\n\nFlexible Spending Accounts for eligible health care and dependent care expenses\n\nFamily benefits such as adoption assistance and paid parental leave\n\nDefined contribution retirement plans with employer match and other financial wellness programs\n\nEducational Assistance Program\n\nNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.\nAbout Advocate Health\nAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.","description_format":"text","description_chars":6851,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Kentucky","iso":null,"kind":"city"},{"name":"Iowa","iso":null,"kind":"city"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Wyoming","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Kansas","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Alaska","iso":null,"kind":"city"},{"name":"Missouri","iso":null,"kind":"city"},{"name":"Utah","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Nevada","iso":null,"kind":"city"},{"name":"Oklahoma","iso":null,"kind":"city"},{"name":"Arkansas","iso":null,"kind":"city"},{"name":"Nebraska","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"},{"name":"Maine","iso":null,"kind":"city"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"South Dakota","iso":null,"kind":"city"},{"name":"New Mexico","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"West Virginia","iso":null,"kind":"city"},{"name":"Louisiana","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"North Dakota","iso":null,"kind":"city"},{"name":"New Hampshire","iso":null,"kind":"city"},{"name":"Mississippi","iso":null,"kind":"city"},{"name":"Montana","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"},{"name":"Idaho","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-24T08:03:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-25T04:00:11Z"},"pay":null,"html_url":"https://alion.io/job/advocate-health-pre-service-scheduler-i","json_url":"https://alion.io/job/advocate-health-pre-service-scheduler-i.json","meta":{"generated_at":"2026-09-25T04:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4321,"day_limit":5000,"remaining_today":679,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}