Rehabilitation Aide (Outpatient Office)

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

Weekdays, various hours to support opening and closing clinic through the week.

Pay Range:

Major Responsibilities:

• Provides reception and minor administrative services in support for Rehabilitation Department.

• Focuses on patient’s individual needs, introduces intake paperwork, explains appointment scheduling, process for evaluation and treatment therapy sessions.

• Answers incoming calls and redirects or takes messages as appropriate.

• Takes action on mail/correspondence; routes to appropriate parties.

• Organizes and maintains department files.

• Maintains office supplies and equipment.

• Calls associates in for vacation coverage, illness or high census per Manager's direction.

• Greets all patients in a courteous and professional manner following Advocate Experience and Rehabilitation Service's Standards.

Schedule:

Weekdays, various hours to support opening and closing clinic through the week.

Schedules initial evaluation for rehabilitation patients via phone, follow-up visits and walk-ins. Verifies insurance information and demographic information at first visit. Updates information when needed or adds patient name to work list for registration associates to update.

• Obtains all demographic and insurance information upon patient arrival. Updates information as needed.

• Screens patient for prescription requirements.

• Sends follow-up confirmation to physician office per therapist receipt of verbal order.

• Reviews pertinent information when scheduling the patient (arrival time, date, location, discipline, items to bring, clothing, reminder about registration call).

• Informs patient regarding paperwork requirements at first visit.

• Coordinates scheduling of appointments requiring multiple disciplines.

• Assists with rescheduling patients when cancellations occur.

• Acts as a resource to patients related to administrative duties

• Explains typical insurance process to patients.

• Supports therapists in acquisition of continued patient visits.

• Contacts physician offices and payers in obtaining treatment referrals.

• Scans or forwards appropriate documentation into system.

• Monitors ongoing patient authorizations.

Performs billing, and data entry functions:

• Creates and maintains an organized filing system for patient information and for billing data. Performs new patient pre-work prior to patient visit (script received and accurate, chart created, allegra informatin verified, visit reminder call).

• Enters daily outpatient charges, monitors charge entry, and audits charges for accuracy.

• Compiles and maintains database for monthly productivity statistics.

• Maintains confidentiality of patient information following HIPAA guidelines

• Maintains department inventory levels, restocks supplies and completes monthly environmental log.

• Works with therapists to establish and maintain inventory with par levels.

• Restocks patient supplies and cleans area after patient use to enhance patient flow.

• Indentifies supplies that need to be ordered and advises the purchaser for the department.

• Cleans equipment according to schedule.

• Completes monthly DNV environmental log as assigned. Forwards to supervisor for review.

• Other duties as assigned. Education/Experience Required: -Currently enrolled in high school training/or equivalent Knowledge, Skills & Abilities Required: Typing 30-40 wpm preferred -Basic PC experience. -Data entry. -Customer focused. -Good interpersonal skills. -Analytical problem solving skills to resolve scheduling conflicts. -CPR certified within 30 days of hire.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.